Mechanical Design Engineer
Job Description
:
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Send Your Resume On HR Number+919O794O2953
Requirements:
Bachelor\'s degree in mechanical engineering (master\'s preferred).
Licensed as a professional engineer.
Experience working in the mechanical engineering field.
Superior computer skills, with solid experience in CAD, CAM, and Matlab/LabView programs.
Ability to run simulations and analyze test data.
Ability to write clear and comprehensive technical documentation.
Highly analytical mind, with exceptional problem-solving skills and attention to detail.
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Job Detail
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Job IdJD2992603
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear