Job Description

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role
Infrastructure Specialists at Kyndryl are project-based subject matter experts in all things infrastructure - good at providing analysis, documenting and diagraming work for hand-off, offering timely solutions, and generally "figuring it out." This is a hands-on role where your feel for the interaction between a system and its environment will be invaluable to every one of your clients.



There are two halves to this role: First, contributing to current projects where you analyze problems and tech issues, offer solutions, and test, modify, automate, and integrate systems. And second, long-range strategic planning of IT infrastructure and operational execution. This role isn't specific to any one platform, so you'll need a good feel for all of them. And because of this, you'll experience variety and growth at Kyndryl that you won't find anywhere else.• Managing user and permissions. Designing automation processes and tools to streamline deployments across multiple environments.
• Customize and configure ServiceNow applications, workflows and modules. Integrate ServiceNow with other systems and third-party applications using APIs and integration tools.
• Design and optimize workflows. Perform regular system maintenance, upgrades, and patches to ServiceNow platform.
• Diagnose and resolve technical issues related to ServiceNow applications and integrations.
• Development and customization of rules and automations to handle the events.
• Development of health check monitoring scripts/automation and dashboards for different health check parameters.
• Guide and direct the comprehensive insights on team for proactive decision-making and continuous improvement.
• Achieve operational maturity through data-driven practices and streamlined incident resolution processes.
• Integrate, propose, and provide the solution using PagerDuty's integrations with tools like Microsoft Teams communication platforms allow quick and easy collaboration in a distributed environment.reg



Your future at Kyndryl

There are lots of opportunities to gain certification and qualifications on the job, and you'll continuously grow as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a path toward becoming either an Architect or Distinguished Engineer, and there are opportunities at every skill level to grow in either of these directions.

Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Required Technical and Professional Expertise• Minimum of 6-7 years' experience in using SNOW in customized enterprise environment.
• Experience in transforming operations using Pager Duty.
• Experience in automating the incident management using Pager Duty.
• Skills in developing Service Now software solutions using JavaScript, Web Services, HTML and CSS
• Experience with Service Asset & Configuration Management and Asset Management teams to deliver expanded Discovery functionality
• Can develop and deliver customized portal web pages in Service Now using Bootstrap and Angular JS JavaScript frameworks
• Capable and skilled in managing CMDB health by using Discovery (or equivalent methods) to support Assets and Configuration
• Create and configure Notifications, UI pages, UI Macros, Script Includes, For matters, in Service Now
• Responsible for application support and operational activities, code migrations, replications, patching, and upgrades
• Creates and maintains process and knowledge documentation for team and users
• Develop troubleshooting strategy to fix defects, and support users of applications developed by the enterprise application development team.
• Perform code reviews to ensure that the quality bar is being met regarding coding standards, integration, extensibility, and security.
• Experienced in maintaining detailed documentation of application design and code generation techniques used to train other developers on Service Now system software.
• Proficient in developing enhancements for applications developed by the enterprise application development team
• Experienced in designing, developing, building, and customizing applications or providing solutions to end-users of the software/customers
• Proficient in administrating the workflows on the software, implementing new systems or add-ons, helping with problem resolution, and supervising testing systems for efficiency.
• Responsible for ensuring that the software behaves as designed by testing it for bugs and performance during all stages of the development process.
• Decent knowledge and experience in implementing automation using Service Now, API integrations and third-party integration.
• Leadership skills and capable of leading, mentoring, & developing the local/remote teams in big/heterogenous environments.



Preferred Technical and Professional Experience



• Exceptional judgment and decision-making abilities
• Familiar with a variety of IT concepts, practices, and procedures
• Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models
• Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
• Strong analytical and problem-solving skills with high attention to detail


Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.