Mdm Administrator
Year Noida, Uttar Pradesh, India
Job Description
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Experience: 4-8 Years
Type: Full Time
Location: Noida
Notice-period: Immediate/15 days
Budget: Upto 13 LPA
Technology: IT
Responsibilities
- Continually monitor software provider\xe2\x80\x99s knowledge base articles for fixes, upgrades and releases
- Recommend implementation of fixes, upgrades and releases
- Review current Customer applications/services and provide solution recommendations to business requirements (e.g. publishing applications like Sales force, . under recommended apps using MDM only)
- Provide End-User or technical staff orientation as needed when installing MDM client
- Work with other support group (e.g. Data Center) to facilitate and troubleshoot issues as it relates to mobility within the Customer ecosystem
- Implement security policies/posture and standards for mobile devices
- Defining all the users group that shall be covered by the MDM service
- Define the Role based access control (RBAC) for support groups to facilitate support to end users
- Implement RBAC
- Develop, document and maintain in the Procedures Manual Mobility End User Support Services procedures that meet Customer requirements and adhere to Customer policies
- Review and provide additional procedures as required and approve Mobility End User Services procedures
- Develop and support end user MDM manuals
- Provide performance reports according to Customer requirement and SLAs (e.g. Mobility ticket data and trending report)
- Assist End User in registering their mobile devices with the MDM solution
- Provide level 1 and level 2 MDM and applications support (e.g. Active/Sync email, publishing applications under recommended apps section)
- Provide level 1 and level 2 Handheld usage support and troubleshooting (e.g. sending and receiving email, options, user profile, filters, and external email accounts)
- Provide troubleshooting for provisioning issues for MDM
- Provide level 1 and level 2 support for MDM troubleshooting and administration
- Procure and provide licenses/phones to end users (including iPads)
- Manage Intune hybrid setup integrated with SCCM. Manage Airwatch infrastructure.
- Experience in Upgrades, Patching, proposing service improvement plan for MDM.
- Demonstrated knowledge of ITIL principles and processes.
- Demonstrated knowledge of MDM, MAM domain and best practices.
- Strong written and verbal communications skills with the demonstrated ability to build effective relationships with peers and communicate at all levels within the organization.
- Skills to deliver quality service in individual role to deliver service as per agreed SLAs.
- Ability to communicate (both written & oral) clearly with various internal stakeholders and customer
- Experience on working in a global support environment, experience of ticketing-tools and exposure to ITIL processes in context of service operations is a plus.
- Should have good understanding the technologies \xe2\x80\x93 Airwatch, Intune, Mobile Iron.
- The incumbent should be open to learn and scale up technical skills (Cross-Skilling).
- Minimum professional level certification on one or multiple technologies listed above.
- Experience of providing support to international customers in live environment.
- Technical certification on technologies would be preferred \xe2\x80\x93 MCSA, MCP, MCITP etc.
- The incumbent should have good understanding/ hand on experience on below:
- Airwatch Solution On premise support, Cloud instanceIntune MS intune integrated with SCCM (Hybrid), Standalone
- Mobile Iron Experience on Mobile Iron
- The understanding\\conceptual knowledge on below be an advantage:
- Messaging Cloud \xe2\x80\x93 O365
- Airwatch
- SIEM tool \xe2\x80\x93 SNOW (Preferable)
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Job Detail
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Job IdJD3291763
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationNoida, Uttar Pradesh, India
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EducationNot mentioned
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ExperienceYear