Job Description

- Master Trainer cum Help Desk



Designation Master Trainer cum Help Desk


Department Program


Location Rajasthan


Employment Type Renewable Full Time Employment Contract


Report To Training Officer





Organization Background



Established in 2007, Educate Girls' is a non-profit that focuses on mobilizing communities for girls'


education in India's rural and educationally backward areas.


Strongly aligned with the 'Right to Education Act' or the 'Samagra Shiksha', Educate Girls is


committed to the Government' vision to improve access to secondary education for adolescent girls


and women.


For further details about organization, please visit www.educategirls.ngo







About the Project

Project Pragati is a 'second chance' program, launched in 2021, to create a self- sustaining


ecosystem at scale for permanently at-risk, out-of-school adolescent girls and young women to


enable:-


• 10th-grade credentialing
• Link them to higher education, employment or vocational training


The Opportunity:

The Master Trainer is responsible for implementation of the training in the all Pragati project district. S/he is


the converging point for where the program gets operational and implemented. S/he, while being responsible


for the training and content delivery, is also responsible for the training management and field level execution.


She /he is the second in command to the Prerak capacity building and ensures their program implementation


with the support of the team and responsible for the coordination with all concerned persons who are


supporting Pragati.





To ensure the proper coordination with project manager and all accountable persons for Pragati in the


districts.









Position in the Organogram:

Head Training



Training Officer



Master Trainers









Scope of work:

A] Planning and Implementation:

Work with the Pragati project content and training team in developing and implementing the plan for


the training and camp implementation.


Further work to break down the whole training plan into block or batch wise actionable items.


Assist the project manager/training officers in developing, maintaining and reviewing weekly and


monthly progress in the field and the plan for refreshers.


Create implementation maps for required refresher training for Prerak.


Monitors progress, gives input where necessary, and revamp content and training design.


Ensure that training assessment report, are prepared and shared in a timely manner







B] Training, Advocacy and Capacity Building:

Create training plan for respective team members and Preraks


Monitor the implementation of training


Problem solving and providing support wherever required


Ensure the implementation of the training feedback system for further improvement of content and


delivery mechanism


Conduct field visits as per the training plan and provide qualitative input to the Prerak and field SPOC







C] Documentation and Information Management:
?

Work in collaboration with other departments.
?

Ensure Training and quality related records and data management.
?

Maintaining records, reports, and documentation related to training activities and


outcomes.
?

Depending on the field, relevant certification can enhance credibility as a tech master


trainer.


D) Help Desk
?

Assisting in M&E activities
?

Developing scripts for various types of outbound calls including survey, and cross verification

?





Issue resolution for incoming calls by Preraks, Learners, Family Members, and Community


Members
?

Escalation of issues to right team member and ensuring its closure
?

Calling reports to be shared regularly (summarising the success of the calls)
?

Provide monthly and cumulative reports to determine the effective of the desk





Specific Job Skills & Values:

1. Teaching and Presentation : Ability to engage and educate diverse audiences effectively.


2. Adaptability : Being able to adjust training methods to suit different learning styles.


3. Empathy :-Understanding the needs and challenges of trainers to provide effective support.


4. Problem Solving : Capacity to address questions or issues that arise during training sessions


5. Leadership : Learning by example and inspiring trainees to excel.


6. Technical Expertise : In-depth knowledge and expertise in the specific technology or field


they are training on, whether it is programming languages, software tools, hardware


systems.


7. Hands-On-Expertise : Practical experience with the technology, including the ability to


demonstrate tasks and problem solving in real -word scenarios.


8. Patience : Recognizing that Prerak may have varying levels of technical aptitude and being


patient in guiding them through the learning process.


9. Certification : Depending on the field, relevant certification can enhance credibility as a tech


master trainer





Minimum Qualifications, Experiences and Expectations:



Post-Graduation in Social Sciences or related fields.


Good knowledge of computer - Windows and Microsoft Office applications (Outlook, Word, Excel)


Fluent in Hindi, local language and good in English

knows how to use a smart phone very well and knows all its features

Minimum 2-3 years of experience of training, facilitation and content creation


Open to travel across all districts in RJ and Bihar' as required


Apply if you have:





Training program Design : Developing compressive training programs or courses, including


defining learning objectives, creating curriculum, and selecting appropriate training


materials.


Training Delivery : Conducting training sessions, workshops, or seminars for participants,


ensuring effective knowledge transfer and engagement in all Pragati districts.(EG & IPs)


Training Evaluation : Assessing the effectiveness of training through evaluation, feedback,


and performance metrics to make improvements.


Adaptability : Being able to adjust training methods to suit different learning styles.


Empathy: Understanding the needs and challenges of trainers to provide effective


support.


Problem Solving: Capacity to address questions or issues that arise during training


sessions


Leadership : Learning by example and inspiring trainees to excel.







Technical Expertise : In-depth knowledge and expertise in the specific technology or field


they are training on, whether it is programming languages, software tools, hardware


systems.


Interpersonal Skills : Very strong interpersonal skills and the ability to build relationships


with stakeholders


Strong organizational Skills : The effective ability to perform and prioritize multiple tasks


seamlessly with excellent attention to detail