Job Description

:Team Lead (502)About MarketsJ.P. Morgan's global Markets business is comprised of the world's leading securities and derivatives sales, trading and research groups. Our professionals are at the center of the world's financial markets, providing liquidity, insights and analytics, competitive pricing across the full spectrum of asset classes - all focused on helping clients outperform their benchmarks.As a member of the Markets Asset Servicing Operations Income team, you would need to provide centralized asset servicing support across multiple products like across Prime Services, Equities and Fixed Income supporting collection / payment of income events with client / counterparties / Depo across EMEA / WHEM Markets.Job Responsibilities:As a Team Lead in the Markets Asset Servicing team, you are responsible for Income events across EMEA / WHEM markets. You\'ll be responsible for the operational management and control of the daily workflow within Asset Servicing, as well as Corporate Action and Income Activities. We liaise closely with a large number of other groups across the firm, including trading desks, middle office and finance teams. This interaction enables employees to gain an insight into other operations and obtain a high level knowledge of the diverse range of the J.P. Morgan products.Manage Business, Process & Stakeholders

• Ensure timely and accurate processing of Depot Reconciliation, Income events, collection / payment of claims, timely reconciliation Cash & Wash accounts across our Fixed Income / Equity and Prime Business.
• Work closely with internal stakeholders including trading desks, sales, finance and other operations team for exception management.
• Work in partnership with clients, custodians, agents, Depo to resolve Breaks.
• Act as a point of contact for clients / internal stakeholder for all escalations and ensure adequate coverage by service teams
• Manage Key Performance Indicators (KPIs), Key Process Indicators (KRIs) in a proactive way
• Escalate production-related issues, ensuring continuity of service while simultaneously managing effective resolution with key stakeholders
• Exercise sound judgment; act with integrity; protect our company, clients, and customers
• Serve as a subject matter expert for the functions managed
• Communicate efficiently and effectively with Senior Management & escalate issues in a timely manner
• Drive process improvement / automation initiatives

Manage Risk

• Perform periodic end to end process review, identify gaps if any & collaborate with control partners and relevant stakeholders to remediate process gaps
• Drive automation of new and existing processes using firm wide process transformation tools to enhance efficiency, reduce risk, improve controls, drive client experience
• Maintain documented procedures and ensure adherence to and compliance with firm policies and regulatory requirement
• Act as a subject matter expert on procedural matters, and be the funnel for communication with the global teams

Manage Client

• Deliver appropriate solutions that address the needs of clients/stakeholders
• Manage Escalations proactively and build rapport with clients.

Required Qualifications, Capabilities, and Skills:

• Financial Services background within Custody or Investment Bank environment with 4+yrs of experience in Asset Servicing / Securities Operations background.
• Flexibility to work in Shifts as per business requirement
• Knowledge of MT202,MT103, SPO set up, Nostro Reconciliation.
• Working Knowledge in DTCC & Euroclear Markets
• Knowledge of 3rd party claims matching will be an added advantage.
• Good Inter-personal and relationship management skills
• Experience in data transformation tools, such as Alteryx and data visualization tools (e.g., Tableau, or other equivalent tools)
• Team player with good communication skills
• Strong problem solving and analytical skills
• Strong communication, writing, organization, and time management skills
• Analytical mindset and problem-solving skills, with the ability to identify and resolve complex operational issues
• Strong interpersonal and communication skills, with the ability to build and maintain relationships with internal and external stakeholders (partnership mindset)
• Strong communication skills, both written and oral, able to interact with individuals at all levels of an organization
• Teamwork skills - the candidate must be flexible in his/her/their work style and be able to work appropriately with stakeholders and colleagues at all level
• Strong organizational and time management skill
• Ability to collaborate with clients and effectively manage client expectations
• Ability to influence stakeholders using effective communication and interpersonal skills

Preferred Certifications, and Technical Skills:

• Minimum Bachelor's Degree in Accounting, Business Administration, Economics, Finance or equivalent
• Strong technical and analytical skills, including proficiency in Microsoft Office applications

About Us Statement - FirmwideJPMorgan Chase & Co. is a leading financial services firm based in the U.S., with operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Under the J.P. Morgan and Chase brands, the firm serves millions of customers in the U.S., and many of the world's most prominent corporate, institutional and government clients globally.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as any mental health or physical disability needsAbout The Team Statement - CIBJ.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Corporate & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.About Us:JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.About the Team:The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world's most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.Operations teams develop and manage innovative, secure service solutions to meet clients\' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

JPMorgan Chase