Job Description

Job Role: Marketo Admin/BA The Team: We are responsible for the management and improvements of the Business Applications that drive S&P Global. Our team leads many internal applications from Salesforce, Order to Cash, Order Fulfillment, Reporting and Workflow tools. You will have the opportunity every single day to work with people from a wide variety of backgrounds and to develop a close team dynamic with coworkers from around the globe. The Impact: As a Marketo Admin PMBA who works in our Business System Analyst role you will use your extensive Marketo Platform skills experience to help create leads and increase business revenue with in S&P Global Salesforce Platforms. You will make strategic decisions on the future state of the platform, as well as lead large Platform wide projects on all facets of the Marketo application. What\'s in it for you: This position provides an unprecedented opportunity to shape the future of the S&P Global S&P Salesforce Instances. You will provide leadership to a large team of in-house Salesforce professionals and become a visionary in the future state of the platform as it scales out across the division. You will have the opportunity to design solutions based on Salesforce best practices and use your technical project management skills to lead large projects end to end in an Agile environment across one or multiple CRM teams. You will also have the opportunity to mentor and eventually manage a team of highly skilled professionals. Responsibilities: Build and configure events and marketing programs using marketing/event technology stack (Marketo, Cvent, On24, Third party integrations, Launch point, LinkedIn etc.) Manage the CI marketing campaigns and sync with CRM (like Salesforce) to ensure effectively leads are processing. Help in documenting the ongoing KPI\'s, implementations, and the system Infrastructure and up to date ongoing process enhancements Compile and produce event/marketing metrics and reports from across multiple platforms Analyze event/marketing technology, process and workflow to identify optimization and enhancement opportunities Coordinate testing and manage deployment of software updates Lead & Coordinate with QA, UAT and Go-Live Activities What We\'re Looking For: Required 3-6 Years of experienced Salesforce Business Analyst with excellent communication skills. The ideal candidate will have experience building and configuring marketing/event programs across a wide range of tools and platforms. This person must have hands-on experience with Marketing Automation tools and creating and managing lead processes and Lead Routing. Ability to pick up on new technologies and tackle challenges quickly is a must. The candidate will work with a global team. Willing to work in Eastern Standard Time zone - Night Shift. Basic Qualifications: 3-5 years of relevant marketing and/or operations experience Hands-on experience creating and managing marketing campaigns and activities Familiarity with the integrations with marketing tools/platforms: Cvent, On24, LinkedIn Practical knowledge with the following event & marketing tools/platforms: Marketo and Salesforce Capacity to troubleshoot operational issues and provide recommendations to streamline and optimize operational processes and workflow. Demonstrated ability to work independently and cross-functionally, including in high-pressure situations Ability to work in a fast-paced and changeable environment Ability to collaborate with a global team as well as others beyond one\'s reporting line Detail-oriented and highly organized Self-sufficient and initiative Strong problem solving, critical thinking, troubleshooting, and analytical skills to set up and interpret logic, data, and rule relationships Proficiency in Microsoft Office Suite, including Excel and PowerPoint Understanding of Software Development Lifecyle (SDLC) Familiar with SQL / database structure Preferred Qualifications: Good hands-on experience using Marketo Engage marketing automation software (building programs, smart campaigns, Database management, Landing pages, munchkin tracking etc.) Familiarity with marketing campaigns in Marketo, On24, Cvent, (platform integrations) Familiarity with SAFe Agile Framework preferred Exposure to Salesforce and/or other lead generation, marketing automation and CRM software and systems Marketo Certified Expert Flexible Working (optional) We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can. Return to Work Have you taken time out for caring responsibilities and are now looking to return to work As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace. Islamabad, PK Hyderabad, IN Ahmedabad, IN Gurgaon, IN About Company Statement: S&P Global delivers essential intelligence that powers decision making. We provide the world\'s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you\'ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape. S&P Global Commodity Insights enables organizations to create long-term, sustainable value with data and insights for a complete view on the global energy and commodities markets. #LI-USA Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority - Ratings - (Strategic Workforce Planning)

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