Job Description

Responsibilities

• Respond efficiently and accurately to callers, explain viable solutions, and ensure that members and providers feel supported and valued.
• Answer and make calls to NVA members and providers to learn about and address their needs, complaints, or other issues with customer service, plan benefits, quality of care concerns, etc.
• Engage in active listening with callers, confirm or clarify information and diffuse agitated members and providers, as needed.
• You will be responsible for executing marketing campaigns, content and activations across multiple channels to grow to the top of our candidate funnel.
• Strategize and execute digital campaigns from start to finish.
• Continuously optimize campaigns through better targeting, spend, content, logistics, tactics, engagement, follow-through, management, etc.
• Contribute to and execute an effective content marketing strategy and content calendar that powers lead generation.
• Track media, campaign and landing page performance and implement data-driven improvements.
• Ensure content is compelling and aligned to career channels such as LinkedIn, Facebook / Instagram ads, emails, landing pages, third party publisher sites and more.
• Strategically use marketing automation tools such as CRM, Google Analytics, social publishing, Adobe, Excel, Tableau and more to manage, execute and report on campaigns.
• Evaluate and report metrics to map overall success and maximize ROI of marketing activations by consistently evaluating metrics and providing insight-based recommendations.
• Exceptional customer service skills, active listening, verbal and written communication skills, and professional phone etiquette.

Skills

• Bachelor\xe2\x80\x99s degree in marketing, business, or a related field.
• Proven experience in marketing, advertising, or a similar role.
• Strong understanding of marketing principles and techniques.
• Excellent written and verbal communication skills.
• Proficiency in digital marketing tools and platforms.
• Ability to analyze data and derive actionable insights.
• Creativity and ability to think outside the box.
• Strong organizational and project management skills.

Job Type: Full-time Pay: 20,000.00 - 40,000.00 per month Schedule:

• US shift

Education:

• Bachelor\'s (Preferred)

Experience:

• Marketing Representative: 2 years (Preferred)

Language:

• English (Required)

Work Location: In person