Job Description

You Lead the Way. We've Got Your Back.



With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.



At American Express, you'll be recognized for your contributions, leadership, and impact--every colleague has the opportunity to share in the company's success. Together, we'll win as a team, striving to uphold our company values and powerful backing promise to provide the world's best customer experience every day. And we'll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.



Join Team Amex and let's lead the way together.


Business Analyst - Charge Cards (Communication Management)


Function Description:



This position will be responsible for executing and supporting all tasks including campaign management for tactical offers, long term offers and benefits, communications planning & implementation, internal and external stakeholder management, offers escalation management for Charge Cards in India market.


Job Responsibilities:


• Partner management for new and existing offers
• Collaborate with Brand and Communications team to execute marketing campaigns on an ongoing basis
• Launch and manage new campaigns for Charge cards
• Launch and manage tactical offers for Charge cards
• Report Key Metrics on campaign performance on a monthly basis
• Management of internal stakeholders as per campaign execution plans


Minimum Qualifications


• Bachelor's/Master's Degree
• Self-starter, shows strong self-initiative to meet deliverables and overcome issues.
• Strength in building and leveraging relationships, experience in working within a cross functional matrix
• Strong interpersonal, oral and written communication skills
• Prior experience in communications and digital marketing is preferable
• Must be proficient in MS Office suite (PowerPoint, Excel, Word)
• Strong project management skills


Technical Skills/Capabilities:



Excel, PowerPoint


Knowledge of Platforms:



IMH (salesforce), OneCMS, CMS, JIRA (for internal candidates)


Behavioral Skills/Capabilities:


• Set The Agenda: Define what winning looks like, put enterprise thinking first, lead with an external perspective
• Bring Others With You: Build the best team, seek & provide coaching feedback, make collaboration essential
• Do It The Right Way: Communicate frequently, candidly & clearly, make decisions quickly & effectively, live the blue box values, great leadership demands courage


We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities


American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.