Job Description

Company Description

• Responsible for overall supervision, planning, controlling and coordination of all activities of the assigned outlet.
• Establish and maintain seamless co-ordination & co-operation with all departments of Novotel Visakhapatnam Varun Beach to ensure maximum cooperation, productivity, and guest service.
• Monitor and supervise service flow in the assigned outlet.
• Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management





• Maintain complete knowledge of the following (to include but not limited to):
+ All hotel features / services, hours of operation
+ Hotel function space, entertainment options, menus and floral decoration options
+ Scheduled daily group activities
• + Prepare promotional press releases on personalities among guests and associates of the Hotel and on noteworthy events in the Hotel
• + Coordinate the production of posters, publication of hotel's newsletters/s and flyers for associates and the public, as well as other printed materials
• + Direct photographers commissioned to take pictures of VIPs, shows and events etc.
• + Monitor and update information and content of hotel's website and postings on other digital platforms of the hotels
• + Handle the administrative requirements of the Marcom department
• + Work with other departments to coordinate guest's lists, invitations for VIP receptions, luncheons, dinners etc.
• + Attend to client/media complaints, requests, and enquiries
• + Assist with the hosting of media, planned press conferences and other press activities
• + Maintain and update media list for sending to trade, group and consumer publications on a regular basis, press releases covering special events, promotions, etc.
• + Maintain and update digital photographs/slides library
+ Analyze and evaluate performance of marketing and promotion campaigns



Additional Information

• Responsible for daily administration, meeting and greeting, dealing with guests' queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers' expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of Novotel Visakhapatnam Varun Beach should be brought to the attention of the Management.