JOB DESCRIPTION
Marketing Automation Expert Description: As a Marketing Delivery Associate in the Consumer & Community Banking (CCB) Performance Marketing Automation team, you will develop, implement and maintain automation solutions, test scenarios, test plans, and test cases used to drive efficiency and effectiveness within quality control validation and other marketing processes. You will be responsible for understanding underlying processes, researching available solutions, and implementing automation solutions that may eventually also be implemented within strategic applications. You will be expected to continuously provide and meet high quality standards with an eye for detail to ensure automations solutions are efficient, effective and are implemented within control standards. In this fast paced, dynamic environment you will have the opportunity to partner with many stakeholders across multiple lines of business, as well as other execution teams. Your responsibilities will also involve performing other testing related duties as required. Job Responsibilities:

• Collaborating with business owners within the Marketing Ops, project management and development teams to develop a strong understanding of the functions and processes.
• Develop a robust automation roadmap, define key objectives and results for the projects to be defined.
• Review requirements, specifications, user documentation, help files, and other project documentation - job aids/procedures to assure quality of the scripts/modules to be developed.
• Work with appropriate business and technology leads to determine the acceptable range for results and performance.
• Ensure proper version control and configuration management of all validation objects developed and test environments used.
• Creation & maintenance of the job aids & procedures associated with the regulatory and compliance standards applicable for the Performance Marketing organization.
• Strive to build smart automated solutions, that can be implemented within strategic applications or Robotic Process Automation (RPA) tools in future.

Required qualifications, capabilities, and skills:

• Minimum 3 - 5 years of experience in process/test automation
• Project management experience and hands-on experience in both waterfall and Agile Software Development Lifecycle (SDLC) models
• Strong hands on experience in programming languages - Java, Python, Java scripting, and VB scripting
• Experience writing SQL queries
• Exposure to robotics automation frameworks is a plus
• Knowledge & experience on JIRA/Workfront tool is preferred
• Proven ability to manage and prioritize multiple, diverse projects simultaneously
• Excellent verbal and written communication skills to drive efficient and effective collaboration with stakeholders, partners, and project and functional teams.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the worlds most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.


ABOUT THE TEAM

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. Were proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.



Marketing & Communications teams shape the firms brand and protect and grow the firms excellent reputation across the world. They deepen relationships with customers through shared passions with a best in class portfolio of partnerships including Madison Square Garden, The Chase Center & the US Open. Through the use of data and analytics, they create and deliver marketing campaigns or servicing messages through Chase.com, the mobile app, and paid media channels based on what is best for the customer.