Job Description

OBJECTIVES AND RESPONSIBILITIES:
Survey development & Deployment Under the supervision of the VP of Marketing Analytics help build, program, and deploy surveys of Zelis existing and potential customers
Analysis Provide quantitative support in the analysis of survey results both during and completion of surveys. Support the development of standardized reports for brand health, NPS, and other critical benchmarks
Reporting Assist in the creation of concise visualizations and reporting for multiple types of survey results
Innovation and recommendations As part of the Marketing Analytics team be active in bringing new opportunities and innovative reporting to survey, survey design, and reportingWHAT YOU WILL BRING: 7+ years of experience in a marketing analytics and/or operations role; with
5+ years working for a U.S. based healthcare or U.S. healthcare provider in a B2B or B2C environment.
5+ years of experience with Qualtrics, QuestionPro or similar survey and reporting tools.
5+ years of working knowledge with Tabluea, PowerBI, or similar reporting tools.
2-3+ years working knowledge of CRM (Hubspot, Salesforce).
Highly analytical and data-driven mindset with a strong statistical background.
Passion for bringing process and structure to support data-driven decisions.
Ability to communicate survey insights concisely and perform quantitative analysis on structured and unstructured survey data.
Ability to interface with third-party vendors (Qualtrics, Klue) for basic to moderate troubleshooting.
Growth-oriented and adaptable; able to excel in fast-paced environments with complex data needs.
Attention to detailxe2x80x94accurate data gathering, insightful analysis, ability to manage logistics and tactical details with flawless execution.
Must be a self-starter and quick learner with the desire to learn.
Healthcare industry experience a plus but not required.EDUCATION:
Bachelors in statistics, computer science, economics, mathematics, or engineering.
Masters in statistics preferred.

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