Job Description

We are looking for a Market Manager who will be responsible for overseeing the overall operations,
performance, and strategic direction of the business or organization This role is ideal for someone who
has extensive experience in operational management, optimizing processes, and leading teams in a fast-
paced environment. The ideal candidate will possess strong leadership, problem-solving, and
communication skills, with a proven track record of successfully managing diverse teams and business
operations.Key Responsibilities:Operational Excellence:
xefx83x98 Oversee daily operations of multiple QSR locations within a region or market.
xefx83x98 Ensure adherence to company standards for food quality, customer service, cleanliness, and efficiency.
xefx83x98 Manage the execution of operational procedures to achieve consistent results in service delivery and store
performance.
xefx81xb6 Team Leadership & Development:
xefx83x98 Lead, mentor, and train restaurant managers and team members to optimize performance and develop
future leaders.
xefx83x98 Provide support to site managers on operational best practices, and assist to improve workflows.
xefx81xb6 Financial Management:
xefx83x98 Prepare, monitor and control the budget for the assigned market, ensuring financial targets and KPIs are
met.
xefx83x98 Analyze financial performance, identify areas for improvement, and develop strategies to increase
profitability.
xefx83x98 Review profit and loss reports, analyze performance metrics, and work with store teams to improve sales
and reduce costs.
xefx81xb6 Customer Experience & Quality Control:
xefx83x98 Ensure high levels of customer satisfaction by implementing customer service protocols and addressing
feedback.
xefx83x98 Monitor customer satisfaction surveys, mystery shopper reports, and reviews to identify areas for
improvement.xefx81xb6 Compliance & Safety:
xefx83x98 Ensure that all restaurants comply with local health and safety regulations.
xefx83x98 Monitor food safety standards, health department inspections, and enforce company policies.
xefx81xb6 Performance & Reporting:
xefx83x98 Analyze key performance indicators (KPIs), including sales, operational efficiency, labor productivity,
and customer feedback.
xefx83x98 Report on performance to senior management and recommend strategies for improvement.
xefx81xb6 Process Improvement:
xefx83x98 Drive continuous improvement initiatives in all areas of operations, focusing on increasing speed,
efficiency, and quality.
xefx83x98 Implement new tools, technologies, or best practices to streamline operations and increase productivity.
xefx81xb6 Vendor & Supply Chain Management:
xefx83x98 Ensure smooth coordination between restaurant operations and suppliers for food, equipment, and
supplies.
xefx83x98 Work with supply chain teams to maintain inventory control, reduce waste, and optimize the ordering
process

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