Job Description

Job descriptionSome careers shine brighter than others.If youre looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.Department: - Group Transformation Center (GTC) - Wealth and Personal Banking is a global change practice driving change for our global business and functions by offering cost effective, flexible and outcome focused transformation. GTC manages and implements change programmes and projects globally across HSBC. GTC creates value for customers and business by accelerating, orchestrating and delivering change. GTC works with Global Businesses and Functions, to deliver change outcomes that help HSBC achieve its strategic priorities. The team brings in best of class execution skills and deliver at pace to achieve the desired business outcomes on large, complex, and cross-function projects. With its design led approach and Agile Methodology to change and to help translate business intent into clearly defined change outcomes, GTC delivers transformation through: Robust Business Analysis working with the business to conceptualize solutions/operating models Change Adoption activities to embed the change seamlessly and drive benefit realization Programme and Project management to drive momentum and deliver strategic changes ensuring quality and paceWe are currently seeking an experienced professional to join our team in the role of Project Manager (GCB 4.1) (Transformation: Market Engagement Lead - North Star)In this role you will:

• Joining the WPB North Star Program as a Market Engagement Lead presents a unique and exciting opportunity to be at the forefront of building the worlds best mobile banking app and drive a key element of the Group Strategy.
• This is one of the top priority programmes for WPB and to further bolster the programme we are looking for a Market Engagement Lead. This is a senior role with accountability for driving the planning and prioritization aspects around Wave 2 & 3 markets collaborating with cross-functional teams and working closely with the Programme Director and the Product Leads across various WPB markets
• Previous experience in leading large scale business transformation programs, and other managerial experience leading diverse, geographically distributed teams.
• Strong understanding and subject matter expertise in driving digital transformation programmes involving UI/UX Design or on customer journeys across mobile / web platforms
• Expert in change methodologies including but not limited to customer experience, digital transformation, Design-led change, including significant experience in Agile roles.
• Knowledge of tools such as JIRA / Confluence / MS Project
• Excellent stakeholder management skills

RequirementsTo be successful in this role, you should meet the following requirements:

• Relevant experience on complex projects across countries or regions
• Overall experience of 15 years or more
• Ability to interact and influence senior stakeholders like the Project Sponsor, Business Outcome Leads, Tech Leads, Market Leads, Global & Market Product Owners / Managers
• Ability to shape and structure complex problems and direct others, ability to take an E2E view and consider customer and business impacts across the project and externally.
• Ability to challenge and provide alternative solutions and put forward recommendations especially in ambiguity.
• Experience in managing cross functional and cross geographical teams.
• Strong communications, leadership, project management, influencing, analytical, decision-making, presentation, and interpersonal skills.
• Be a strong team player and contribute to the success of teamwork taking up different roles and activities.
• Self-driven approach

What additional skills will be good to have?

• Programme Management
• Global Mindset
• Customer Empathy
• Practical working knowledge of scaled agile
• Business Commerciality
• Resource and Team Management and Leadership
• Problem solving and Critical Thinking
• Ability to navigate a complex stakeholder matrix.
• Understanding of risk management and financial aspects of programmes
• Thought leadership.
• Experience in resolving conflicts and negotiation.
• Project management certifications (SAFe 2.0, SPC or Agile PM) are an advantage

Youll achieve more when you join HSBC.www.hsbc.com/careersCandidate User Guide -HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.Issued by - HSBC Software Development India

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