Job Description

Our PurposeMastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, wexe2x80x99re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.Title and SummaryManaging Consultant, Chargeback SME, Advisors - Strategy and TransformationOur PurposeOur Advisors & Consulting Services team combines traditional management consulting with Mastercardxe2x80x99s rich data assets, proprietary platforms, and technologies to provide clients with powerful strategic insights and recommendations. We provide value-added services and leverage expertise, data-driven insights, and execution. Our teams work with a diverse global customer base across industries, from banking and payments to retail and restaurants. Services within Mastercard is responsible for Chargeback, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience.The Advisors & Consulting Services group has five specializations: Strategy & Transformation, Performance Analytics, Business Experimentation, Marketing, and Program Management. Our Performance Analytics consultants translate data into insights by leveraging Mastercard and customer data to design, implement, and scale analytical solutions for customers. They use qualitative and quantitative analytical techniques and enterprise applications to synthesize analyses into clear recommendations and impactful narratives.As a Managing Consultant and Chargeback subject matter expert, you will be a trusted client business advisor, and scope, lead and advise on chargeback focused client engagements. As the subject matter expert, you will partner with the Business Development team to develop and pitch engagements that can leverage Mastercard data and consulting knowledge in Chargebacks. You will also be a resource for enabling centralized training and knowledge management and will lead engagement teams to best in class insights and project deliverables. Leading the work of the Project Delivery team, you will provide subject matter and industry expertise, be a resource to others to identify creative and efficient solutions, and guide the team to business-focused solutions and recommendations that drive client value. Responsibilities within project management will include owning mid- to senior-level client relationships and proactively engaging in the client agenda, internal culture, and relationship risks.We recruit for and value the following core competencies:

• Passion: Actively seeks responsibility and takes pride in guiding project teams towards delivering the highest quality results and recommendations to our clients.
• Subject Matter Expertise: go-to person for Chargeback, assisting with specialist sales support, demonstrating consulting capabilities in the Chargeback space towards prospects, clients and within the organization; support product development/refinement , focused on knowledge sharing and development of team members.
• Problem Solving: Leads teams to identify the most critical aspects of a problem, and guides the team to business-focused solutions and recommendations that drive client value. Initiates changes to project direction where required and able to decide and act without the total picture.
• Analytic Excellence: Demonstrates a strong aptitude for structured problem solving and quantitative skills, and leads team to effective and efficient technical capability usage regardless of context.
• Project Management: Clear interest in project delivery with business clients and intuition for the way that companies make decisions and how digital helps address clientsxe2x80x99 problems.
• Client Management: Inspire client confidence through client recognition of specialization, timely and reliable execution, and develop stakeholder management plans to align priorities and address support and resistance.
• Communication and Presence: Leads composition of complete deliverables and other written communication, and demonstrates an ability to communicate verbally in a wide range of complex scenarios and up to senior management levels.
• Teamwork: Motivates medium size teams or key workstreams on large engagements to produce superior quality deliverables while creating an open collaboration environment for all levels, with a will to win attitude. As the subject matter expert on project teams, provide on-the-job training on how to more effectively execute Chargeback projects.
• Commercial Orientation: Ability to identify significant opportunities including identification of cross-selling opportunities beyond direct project work, and partner with broader Services teammates on contracting activities, leveraging the knowledge of Services capabilities and how they fit together to create relevant solutions for clients.
• Leadership: Instil a sense of urgency, ownership, and empowerment, and thoughtful risk-taking into leaders at all levels. Structures work, so it aligns with team membersxe2x80x99 goals and motivators.
• Integrity: Models Mastercard's values of honesty and integrity. Follows through on commitments and makes others do the same.
• Diverse Perspective: Brings a unique skill set or approach to the table in every client engagement or internal activity.

Qualifications:

• Undergraduate or masterxe2x80x99s degree
• Experience in the Chargeback business, at one or ideally more players within the Chargeback ecosystem, such as Issuer, Acquirer, Transaction processor, payment service provider, payment facilitator, Chargeback ISO or other Chargeback related business.
• Knowledge of Chargeback products, value chain and ecosystem, in both Issuing and Acquiring environments
• Additional relevant experience in adjacent areas can be a plus
• Prior Experience in a consulting organization as a consultant is a bonus
• Experience directly managing multiple people across multiple projects
• Exceptional analytical and quantitative problem-solving skills and the ability to structure analyses to form data-driven solutions to ambiguous client challenges
• Ability to communicate complex ideas effectively xe2x80x93 both verbally and in writing xe2x80x93 in English
• Demonstrated ability to own and develop relationships with both mid- and executive-level client contacts and inspire confidence in Mastercard Advisors as a sought-after partner
• Ability to multi-task in a fast-paced, deadline-driven environment, and balance thought with action while getting the most out of limited resources
• Candidates must be eligible to work in the country of which they are applying for a position, as well as eligible to apply for travel visas as required by travel needs

Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercardxe2x80x99s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercardxe2x80x99s guidelines.

Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercardxe2x80x99s security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercardxe2x80x99s guidelines.

Mastercard