Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\'s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. Role Manager-TM-NLD ILD Job Level/ Designation M1 Function / Department Core, IN & VAS Location Ranchi Hiring Manager Core Head Job Purpose FIELD SUPPORT: Field support for issues resolution. Support to SNOC during incident resolution, upgrades and planned events. Report failures and drive to resolve in line with SLA/OLA. Capacity and KPI analysis and strive to improve same as per central guidelines & targets. Pro-active failure analysis. Offline backup support. MIS & report preparation/analysis. Support SNOC integration & Network Consolidation. Process adherance as directed by COG and SNOC. Redundancy testing. Management of Access and Long distance interconnects. CS /PS Core and VoLTE Node Availability, Capacity management of Voice / Data Core Nodes (Daily/Weekly/Monthly reports). TAC EIR management and updates within 24hrs. Delivering new series/GT opening/IR testing and Updates to central team/portal for code opening. CUSTOMER SUPPORT: Enrich customer Voice /Data services by meticulous customer complaints analysis and resolution. Drive to sustain NIL revenue leakages in circle. PROJECT SUPPORT: Support new services/node rollouts and expansions HW/SW. Voice Core Infrastructure management and hygiene. Support field trials and POCs. Sync with UAT teams and RA for tests and clearances. DATABASE MANAGEMENT: Spare management & EOS/EOL management. Inventory management and quarterly sign off. Handle OPEX AMC/MS BPA PR PO as per Corp. Directives. Commercial co-ordination and closures at circle level. SECURITY MANAGEMENT: Regulatory compliance adherence. Ensure MBSS security compliance of Voice Core nodes hosted in circle. Key Result Areas/Accountabilities FIELD SUPPORT: Field support for issues resolution. Support to SNOC during incident resolution, upgrades and planned events. Report failures and drive to resolve in line with SLA/OLA. Capacity and KPI analysis and strive to improve same as per central guidelines & targets. Pro-active failure analysis. Offline backup support. MIS & report preparation/analysis. Support SNOC integration & Network Consolidation. Process adherance as directed by COG and SNOC. Redundancy testing. Management of Access and Long distance interconnects. CS /PS Core and VoLTE Node Availability, Capacity management of Voice / Data Core Nodes (Daily/Weekly/Monthly reports). TAC EIR management and updates within 24hrs. Delivering new series/GT opening/IR testing and Updates to central team/portal for code opening. CUSTOMER SUPPORT: Enrich customer Voice /Data services by meticulous customer complaints analysis and resolution. Drive to sustain NIL revenue leakages in circle. PROJECT SUPPORT: Support new services/node rollouts and expansions HW/SW. Voice Core Infrastructure management and hygiene. Support field trials and POCs. Sync with UAT teams and RA for tests and clearances. DATABASE MANAGEMENT: Spare management & EOS/EOL management. Inventory management and quarterly sign off. Handle OPEX AMC/MS BPA PR PO as per Corp. Directives. Commercial co-ordination and closures at circle level. SECURITY MANAGEMENT: Regulatory compliance adherence. Ensure MBSS security compliance of Voice Core nodes hosted in circle. Core Competencies, Knowledge, Experience Should have at least 2+ years of experience overall in telecom domain with Voice / Packet Core service knowledge with preferably Nokia platform. Basic knowledge of IP domain CCNA/CCNP. Knowledge of Signalling, Roaming and Voice /DATA call flows in 2G/3G/4G/VoLTE domains. Experience in Cloud domain, knowledge will be a major plus. Excellent communication & inter-personal managerial skills, strong customer focus & seamless approach. Must have technical / professional qualifications Preferred qualification in B.E/B.Tech(Electronic & Communication). Should have 2+ years of experience overall in telecom Domain. Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

Monster