Job Description

National Accounts Manager / Senior National Accounts Manager Hi-Tech & Conglomerates
Function: Commercial Hi-Tech & Conglomerates
RCS Grade: I / J
Reports To: Vertical Head Hi-Tech & Conglomerates
Location: BangaloreAbout Blue Dart Express India
Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in Indias logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth.
Our Hi-Tech & Conglomerates vertical focuses on delivering advanced logistics solutions to meet the demands of technology-driven industries and major business groups. With the rapid adoption of digital technologies, growing demand for advanced manufacturing equipment, and the rise of large-scale conglomerates, Blue Dart is committed to delivering innovative solutions that streamline operations, reduce costs, and enhance service quality.Position Overview
The National Accounts Manager / Senior National Accounts Manager Hi-Tech & Conglomerates will lead strategic client engagements with technology companies and conglomerates, providing tailored logistics solutions that address the unique demands of these industries.Job Purpose
This role focuses on driving revenue growth, increasing service quality, and maintaining strong client relationships in the Hi-Tech & Conglomerates vertical.Key Responsibilities
Key Account Management & Revenue Generation

• Develop strategic relationships with top technology firms and large conglomerates.
• Expand Blue Darts presence by offering value-added services, such as expedited shipping and customized handling.
• Meet revenue targets by creating innovative, data-driven logistics solutions for high-tech clients.

Advanced Logistics Solutions & Technology Integration

• Implement tech-driven solutions, including real-time tracking, automated warehousing, and predictive analytics.
• Enhance security protocols for high-value shipments to mitigate risks and ensure compliance.
• Work with operations and IT teams to integrate cutting-edge technology for improved service efficiency.

Market Analysis & Competitive Positioning

• Stay informed on the latest technology trends, including Industry 4.0, IoT, and AI-driven manufacturing.
• Conduct competitive analysis to identify opportunities for differentiation and enhanced client value.
• Share industry insights with leadership to align Blue Darts offerings with market demands.

Stakeholder Collaboration & Execution Excellence

• Collaborate with internal teams to ensure smooth execution of logistics solutions.
• Partner with clients to anticipate challenges, address concerns, and improve overall customer satisfaction.
• Work with finance and legal teams to create competitive contracts and ensure compliance with all agreements.

Qualifications & Experience
Education

• Essential: MBA/PGDM in Sales, Marketing, Supply Chain, or Business Management.
• Preferred: Certification in Supply Chain Analytics, Technology Logistics, or Project Management.

Experience

• Overall: 812 years of experience in key account management or logistics for technology firms or conglomerates.
• Proven ability to develop innovative logistics solutions and deliver exceptional client service.
• Experience managing high-value shipments, advanced warehousing, and automated distribution networks.

Technical Skills & Competencies
Core Technical Skills

• Expertise in tech-enabled logistics, real-time tracking, and AI-driven supply chain solutions.
• Strong knowledge of high-tech industry requirements and secure shipping methods.
• Experience in developing strategic partnerships and leveraging analytics for process improvements.

Behavioural Competencies

• Strategic Insight: Strong ability to align logistics strategies with the technology and conglomerate sectors growth objectives.
• Client Orientation: Dedicated to meeting the unique needs of high-value and complex client accounts.
• Innovation-Driven: Passionate about applying advanced technologies to improve operational efficiencies.
• Effective Communication: Clear and concise communicator capable of influencing internal and external stakeholders.

Key Performance Indicators (KPIs)S. No.Key Result AreasKey Performance Indicators (KPIs)1Revenue GrowthIncrease in revenue from high-tech and conglomerate clients2Service QualityImprovement in on-time deliveries and SLA performance3Client RetentionHigher renewal rates and expanded partnerships4Innovation MetricsNumber of advanced logistics solutions implemented5Market LeadershipEnhanced market share and industry recognition#LI-eBD

DHL