Job Description

Designation: Manager / Sr Manager O&M (Facility Manager for a part of an Industrial Cluster being built by a reputed Large Real Estate Company)

Location: Jaipur

CTC: 25 lakhs Max.

Candidates - Preferably from IPCs (CBRE/Knight Frank/Cushman etc) or reputed Real Estate Companies

KEY ACCOUNTABILITY :

The following key accountability areas are mandatory. The list is not exhaustive and should not act to constrain the job holder from working within a wider brief if necessary in order to achieve the requirements of the job role.

Operations :

1. Responsible for soft facilities management - Security, Housekeeping, Landscape maintenance, and Solid Waste Management for eVolve & Horizontal areas.

2. Management of O&M Budget and expense tracking as annual AOP with close coordination with contract & finance teams including implementation of cost optimization measures.

3. Monitoring & Analysis of monthly energy & water consumption.

4. Review supplier contract agreements of outsourced vendors and service level terms and conditions from time to time.

5. Carry out regular site visits & facilities update meetings with vendors including contract reviews and tracking of service deliverables from Outsourced vendors/contractors through KPI, SLA targets, and MIS.

6. Asset Inventory management and maintenance, related to soft services.

7. Maintaining documentation for all O&M-related files especially related to Compliance reports, Environmental reports, Vendor evaluations, SLAs, Internal Reviews, etc.

Client Interface :

8. Track Service delivery to all clients and act as the first point of escalation for Client issues.

9. Management of Customer complaints/service requests through SFDC.

10. Meeting with park customers and developing good customer relationships.

11. Coordination with the relevant Cross-Functional Team to provide all necessary support for uninterrupted services to the Customers.

Billing & Collections Management :

12. Tracking of Client Billing and Collections on a Fortnightly basis.

13. Follow up with assigned clients for recovery of outstanding dues.

14. Coordinate with internal stakeholders to ensure timely O&M collections.

15. Conduct of Fortnightly Collections review.

Compliance Related :

16. Ensure compliance - IMS (Integrated Management System), Sustainability, and Health & Safety regulations.

Vendor engagement :

17. Leading, coaching, developing, and mentoring the onsite outsourced teams.

18. Conduct of vendor engagement activities like training, Sports meet, Safety campaigns, R&R celebrations, etc.

Liaison :

19. Liaison with Government Agencies - Fire, Police (Law & Order and Traffic), JVVNL, PHED, Local Sarpanchs, RTO, DRO, Forest officials, etc.

ESSENTIAL COMPETENCIES :

Good experience working within a customer-facing environment is a requirement for this position along with exceptional people management and administration skills. Specific competencies within this general requirement include the following:

1. Graduate Engineer (preferably from the Electrical, Mechanical field) or MBA with a Minimum of 12 yrs of experience and a Minimum of 5 years of experience in Operations/facilities management in a Commercial / Real Estate environment in a reputed company.

2. Excellent communication and interpersonal skills

3. Excellent organizational and influencing skills

4. Knowledge of all latest rules & regulations pertaining to the service contracts like ESI, PF, SWM Rules, Electrical supply, Solar, and Environmental compliances related to Air, Water, Soil, etc (as per State & Central prevailing norms & standards)

5. IT literacy skills in MS Outlook, Word, Excel, and PowerPoint & SAP

6. Must be self-driven and proactive, adaptable and flexible, with a positive attitude

7. Ability to multi-task and prioritize activities.

8. Must be a keen learner

9. A practical, flexible, and innovative approach to work

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