Job Description

You Lead the Way. We\'ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you\'ll learn and grow as we help you create a career journey that\'s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally. At American Express, you\'ll be recognized for your contributions, leadership, and impact-every colleague has the opportunity to share in the company\'s success. Together, we\'ll win as a team, striving to uphold our and powerful backing promise to provide the world\'s best customer experience every day. And we\'ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and let\'s lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Functional Description: Whether you\'re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. The role within Credit and Fraud Risk (CFR) Operational Excellence (OE) team is part of American Express\' first line of defense and is responsible for leading the development and implementation of programs which manage operational risk to enable sustainable growth and best-in-class customer experience while maintaining an effective and efficient control environment. The team is also responsible for comprehensive implementation of the Operational Risk Management framework adopted by the company and consisting of several core components including governance, forward looking risk assessment, business and environment internal control factors, reporting and monitoring across CFR globally. In addition, there is an increased focus on ensuring comprehensive control coverage by analyzing data to assess impact and issue root cause. The CFR OE team has a global remit with teams in New York, Phoenix, and Gurgaon. This role will be a critical part of the CFR OE team located in Gurgaon. Minimum Qualifications: Advanced degree (e.g., MS, PhD, or MBA) in a quantitative field such as Econometrics, Statistics, Mathematics, Operations Research, Engineering, or Computer Science Credit/Fraud risk management experience and understanding of credit life-cycle Strong knowledge of risk management systems Ability to drive project deliverables to achieve business results Ability to work effectively in a team environment Strong communication skills, both verbal and written Strong leadership qualities to effectively manage a team of 3-4 high performing individuals Ability to learn quickly and work independently with sophisticated, unstructured initiatives Basic knowledge of SAS/SQL/Cornerstone Preferred Qualifications: Operational Risk knowledge and/or background is a plus Knowledge of Amex systems such as WCC/Monocle/DAC etc. is a plus We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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