Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\'s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India. Role Regional Collections RM (Non Mob) Function / Department Enterprise Location Mohali Job Purpose This position is responsible for managing Circle Receivables with a view to minimize bad debts covering the receivables of enterprise Fixed Line Voice & Data (Multiple Products), Terminals, Bulk SMS, Madvt Ctrl S,CAL .He/She has to manage and drive the Circle Fixed Line corporate collections of the CNC Function with close Co-ordination with corporate collection In-charges at Zones (Field )& various functional verticals, dunning team, Customer service (retention, VIBS ) S&M, Bill Logistic, in order to attain Collection performance as per agreed targets, ensuring low forward flow, with low bad debt and acting as a catalyst for the revenue growth by ensuring timely collections , whilst complying with agreed National Credit policy guidelines as also with all regulatory norms . Process improvement and thereby increase NPS and CSAT. Role is also responsible to support business by ensuring world class customer experience to retain the VIBS Customers and enhance revenue through customer life cycle management processes . Key Result Areas/Accountabilities Responsible for Infra availability of circle. Accountable for outage validation on daily basis & ensuring timely signoff with IP. Ensuring Governance meeting with all IP partners & tracking the closure of all pending punch points. Accountable for IP coordination for upgradations & arranging approvals for the activity. Driving IP partners to submit HSW compliance reports as per schedule. Ensuring EMF signage available at all Sites by regular follow ups with IP partners Core Competencies, Knowledge, Experience Credit risk management Receivables management (Collection expertise) Sound accounting / process / systems knowledge / experience Strategic thinking ability Retention and churn management Partner management skill Capability to influence cross functionally under matrix structure Driving IP partners to submit HSW compliance reports as per schedule. Ensuring EMF signage available at all Sites by regular follow ups with IP partners Must have technical / professional qualifications Graduate Achievement of business KPIs of enterprise mobility through various measures Coordinating and Monitoring of SSC Operations for VIBS Business Partners Management Performance Associate Selection and remuneration Team development Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership

foundit