Job Description

JD for large/critical accounts QP/SQM

Associate Quality consultant: P1

Experience:12-16 yrs

Domain Experience: Refer DA cluster & details shared for respective team domain experience requirement (e.g.: BFSI-Banking/Insurance, NS-Network services, IES/TES-Engineering services) * Implementation and quality aspects for in one or more ERP implementation, Data Analytics, AI/ML, Meta, Cloud and Infra services, SFDC, D365 etc

• Handling large deals quality and process performance

Education Qualification: Bachelors in Electronics / Telecommunication (desired) / B.E (Any Specialization) / Master\'s in computer applications (MCA)

Skill requirement:

• Experience in various areas of SDLC, with in depth of knowledge about various methodologies like Waterfall, Agile, Testing, ERP implementation, Next Generation applications and technologies ( like, SAP, ORACLE, AI/ML, SFDC, Cloud Infra etc)

• Quality Management Focus with exposure to SDLC, ISO, CMMI, ITIL, ETOM, Agile / DevOps. Any certifications on these is preferred
• Customer facing/interaction and communication wrt account level quality performance
• Analytical Skills, have exposure to Six Sigma, Lean or Total Quality Management concepts
• Experience in Defect, Prevention, Risk Management, Estimation, Configuration management, Process Improvement / Innovation etc
• Experience of Project Planning, Tracking & Monitoring, understanding of Software Metrics Definition & data Analysis
• Good Interpersonal, Written and Spoken Communication Skills
• Skilled in Process audits, Metrics, Root cause analysis (RCA) & process improvement

Role:

• Partner with account delivery to achieve Contractual compliance, product/process quality, Process and product performance, KPI/SLAs leading to customer delight.
• Raise early warnings risks/issues to leadership
• Focus on estimation, planning, monitoring and governance; performance monitoring wrt bid v/s did, productivity, KPI/SLA performance,
• Enable deployment of Value register
• Reviewing entire / E2E development life cycle activities and work products to ensure Compliance with QMS processes like - project planning, monitoring project performance GOALs, SLA & KPI monitoring, CIPs, training, configuration management, risk management etc
• Weekly monitoring of various health reports. collection and review of identified metrics.

• Steering the customization and implementation of Quality Strategy for the assigned portfolio, aligning to delivery leaders and other stakeholders\' expectations
• Capturing the Customer Satisfaction Levels, Facilitating Identification of Improvement Actions, Action Implementation thereby helping improve Customer Satisfaction
• Driving the implementation of delivery practices, tools, standards, models and frameworks across the assigned portfolio
• Reviewing contracts before sign-off, identifying contractual commitments, enabling effective tracking of commitments
• Driving effective risk management practices and initiatives across the portfolio, including early risk identification, mitigation and reporting
• Enabling the effective closure of internal / external assessment / audit findings by delivery teams
• Facilitating SLA Monitoring, Perform Metrics Analysis, drive management by metrics culture
• Identifying and facilitating Continuous Improvements including Automation Opportunities
• Facilitating the overall delivery governance and performance reporting across services for applicable projects, programs and portfolios
• Weekly monitoring of various health reports. collection and review of identified metrics.
• Facilitate, mentor and coach project teams on processes required during different stages of life cycle and project management

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise . We are a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).

Tech Mahindra