Job Description

Position:Manager(Operation)Location:AhmedabadExperience:3 - 5 YearsIndustries:Digital MarketingResponsibilities:Training & Development: * Conduct initial and ongoing training sessions for staff.

• Identify training gaps and provide resources to improve performance.
• Team Support:
• Address staff questions and concerns promptly.
• Assist sales and scheduling staff in resolving complex customer queries.
• Customer Engagement Oversight:
• Monitor customer inquiries and ensure timely responses.
• Guide staff to maintain high customer satisfaction standards.
• Performance Tracking:
• Track lead generation, conversions, and lost leads.
• Conduct weekly meetings to discuss team performance, including incoming leads, failed leads, successful leads, and current statuses.
• Operational Management:
• Ensure office processes run smoothly. o Liaise with the main office in Australia for updates and guidelines.
• Reporting:
• Provide regular updates to Flora or higher management about team performance and progress.
• Identify areas for improvement and suggest actionable solutions.

Required Skills

• Net savvy and adapt at computer skills.
• Logical thinking.
• Organizing.
• Good in communication

Required Qualification: - Any GraduationSalary :- Upto 6.00 LPAIf you are interested for this opening please send updated resume on same mail with following details.Total No. of Years Experience :-Current CTC :-Expected CTC :-Notice Period :-

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