Job Description

What you\'ll doThe Senior Infrastructure Operations Team Leader supervises others\xef\xbf\xbd volume and quality of work relating to the operation and management of central and/or local data centres, legacy and/or centralized infrastructure, standards and requirements to support the availability of Vodafone IT applications and Data Centre activities and database environments. They ensure availability and effective functioning of internal network infrastructure, data availability and technical support for customers (internal and external). Including monitoring of hardware and software in datacentres, and executing event/incident, configuration, escalation, release, deployment and 3rd party database management activities. Typically reports to the Senior Infrastructure Operations Manager.Who you are

• Guides team to deliver improvement for Vodafone Infrastructure Management practices and procedures to support the achievement of the Technology strategy;

• Supports team in delivery of Vodafone Infrastructure Management requirements and initiatives through the identification of business requirements and IT database needs, including coordination of security, maintenance and utilisation;

• Understands procedures to supervise the team and ensure the delivery against IT/Network infrastructure challenges across firewalls, file transfer protocols, proxy servers, data centres, cloud, virtualisation, storage and backup areas;

• Provides operational support with supervisory responsibility for a team, ensuring that they perform regular system reviews and pro-active performance and resilience improvements in order to provide best customer experience on service;

• Communicates and exchanges complex information to ensure consistency in infrastructure compliance with Vodafone Group standards;

• Demonstrates a good understanding of the service performance spectrum to deliver refresh and/or decommission programmes that improve service availability;

• Maintains solid relations and works closely with internal and external partners;

• Demonstrates solid communication skills, reviewing incidents regularly and ensuring that all incidents are solved according to SLA\xef\xbf\xbds;

• Performs other job-related duties or tasks defined by the supervisor or resulting from assigned agendas.

Not a perfect fit?Worried that you don\'t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\'re excited about this role but your experience doesn\'t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.What\'s in it for youWe want you to feel happy and fulfilled at work, without compromising the other things in life that matter to you. There are lots of ways we support this, including hybrid working and generous parental leave. You\'ll also get four Spirit Days a year to focus on your personal development and wellbeing, plus a host of other great benefits too.Who we areYou may have already heard of Vodafone - We\'re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.As part of our global family, whether that\'s Vodafone, Vodacom or _VOIS, you\'ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.Together we can.Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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