Job Description

Role Team Member - IN/VAS, Maharashtra Circle, Maharashtra Cluster Job Level/ Designation M1 / Manager Function / Department Central Operations Group / Active Operations / Charging Operations - IN & VAS Technology - Maharashtra Circle, Maharashtra

Role Team Member - IN/VAS, Maharashtra Circle, Maharashtra Cluster Job Level/ Designation M1 / Manager Function / Department Central Operations Group / Active Operations / Charging Operations - IN & VAS Technology - Maharashtra Circle, Maharashtra Cluster Location Pune, Maharashtra Cluster Job Purpose IN-VAS Ops - TM Actively participate and support circle level activities pertaining to consolidations, Execute Circle IN/VAS Operations, Close Co-ordination with SNOC IN & VAS teams for Planned Activities and roll outs, Ensuring IN/VAS nodes availability, end to end assurance of IN/VAS services, Focus on Customer experience and active engagement in emergency handling. Managing on-site activities for IN/VAS servers. Key Result Areas/Accountabilities Responsible for operations of Circle IN/VAS Platforms Extend expertise/support to achieve high service availability Extending support to project team for new roll out, Support for Internal and External audits, perform periodic operational system audits Responsible for Circle IN/VAS platform outage handling, periodic communication update to business regarding critical outages, field resource alignment for any on-site activities for IN and VAS HW. MoP review along with SNOC for major planned event Onsite support for physical activities on nodes and peripheral environment 100% Backup Availability and ensuring offsite backup movement Inventory and Spare repository management Zero revenue leakage incidences due to any system malfunctioning Support to Business team/CS team for customer complaints and resolve within TAT Close coordination with Circle and Central Technology Teams Apply fix/work around for any revenue leakage related cases raised by RA/CS team Technical UAT whenever required Ensuring zero customer impacting unplanned incidences due to any Activity on platforms Support for Software upgrade/patch roll out Core Competencies, Knowledge, Experience Around 4-8 years of Experience in Core / IN / VAS Network Operation Good knowledge of ERICSSON IN CS 5.3 platforms and Value Added Services platforms Domain expertise of Core / IN / VAS Network components and interfaces and architectures Knowledge of CAMEL & Diameter protocol. Should be able to do analysis on traces / tcpdump Cloud and IP infra knowledge will be preferred Sound knowledge of Prepaid Voice/SMS/USSD/Data charging call flows, Linux, Scripting, SQL database, Report generation. Should have prior experience of working in Operations domain and aware about operational processes Hands on working experience on Unix, Linux and scripting Hands on exp of Commissioning & Deployment of IN nodes SDP,AIR,CCN,OCC along Daily IN system admin operations 3PP Integration exp, Understanding of Prepaid Product configuration for ERICSSON platform, Adequate any VAS service experience Must have technical / professional qualifications B.E / B Tech Electronics / Telecommunication / Computer / IT Engineering Additional advantage to have Certifications on IP Switching & Routing (CCNA, CCNP, JNCIA, JNCIP etc) Cloud Technologies like (AWS, Azure, GCP, Open Stack etc) Should have knowledge of ITIL / ITSM Processes and Project Management

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