Job Description

: Professional Services @ LeadSquared At LeadSquared, the Professional Services team works on the solutions delivery on the CRM platform for our customers and own the implementation and onboarding of new clients vis--vis doing the enhancements for existing clients. The Professional Services team plays critical role as it directly impacts revenue and customer satisfaction. If you love to interact with customers globally and solve their problems with your expertise in solutioning and implementation, then you should certainly join this team! The Role: . Understand customers\' business needs and provide solutions using LeadSquared platform. . Understand the existing ecosystem of the Customer and devise the best processes to Integrate with existing systems of the customer. . Work with customers in a consultative approach and suggest the industry best practices for the solution to be implemented. . Define Project Charter with customer and execute it making the customer live within the agreed timeframe. . Actively involve with customer and act as a Key Point of Contact for all customer discussions & escalations. . Should have good documentation skills and be well versed in writing/reviewing BRDs & FSDs. . Regularly publish status to client and internal stakeholders on the project progress. . Work closely with internal team to ensure better service to customer. . Work closely with the product development team to share client feedback and for post-implementation reviews. . Track key metrics and KPIs related to implementation success. . Participate in group level initiatives, help in defining product roadmap & work on process improvements. . Review team progress, project health in Project Management tool, and take the corrective measure to mitigate any risks. . Identify implementation areas that can be automated and work with the product or customer success teams to automate them. . Help in Upsell / cross-sell LeadSquared product or services wherever applicable.Requirements: . A bachelor\'s or master\'s degree engineering or technology. . 9-13 years of mandatory experience in Implementation of world class products. . Ability to manage multiple clients and projects/task simultaneously. . Hands-on on documentation and has good presentation skills. . Exceptional problem solving skills. . Candidate should have a positive attitude and be willing to go an extra mile for the customer. . Excellent written and verbal communication skills. . Understand of unique feature and challenges of SaaS applications. . Understanding of CRM implementation will be an added advantage. . Flexibility to travel at customer location as and when required. . Focus on Timely execution of assigned projects and tasks. . Focus on quality delivery and process oriented. . Candidates with Leadsquared Admin Certification are preferred.Why Should You Apply . Fast paced environment. . Accelerated Growth & Rewards. . Flat organization structure hence Easy to approach senior person / management. . Work with the best minds and industry leaders . Flexible work timingsInterested If this role sounds like you, then apply with us! You have plenty of room for growth at LeadSquared.

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