Yext (NYSE: YEXT) is the leading digital presence platform for multi-location brands, with thousands of customers worldwide. With one central platform, brands can seamlessly deliver consistent, accurate, and engaging experiences and meaningfully connect with customers anywhere in the digital world. Our AI and machine learning technology powers the knowledge behind every customer engagement, which is only possible through our team of innovators and enthusiastic collaborators. Join us and experience firsthand why we are consistently recognized as a \'Best Place to Work\' globally by industry leaders such as Built In, Fortune, and Great Place To Work\xc2\xae!Yext is in the process of building a world-class, global Support organization and is looking for an experienced customer service manager to help scale our White Glove Services organization. Yext\'s White Glove Services offerings are designed for clients who want Yext to help their field users - such as franchisees, agents, advisors, or local managers - get the most out of Yext! Our White Glove Services team can help enhance the success of the Yext program and provide field users with guidance and expertise to drive success with our platform.The Manager, White Glove Services reports directly to the Senior Director, White Glove Services, and is responsible for the development and ongoing management of a team of Yext White Glove Services Specialists. Key responsibilities include managing a team responsible for assisting our Clients on the Yext platform, troubleshooting raised technical issues in real-time, and advising on standard processes. The Manager, White Glove Services is responsible for ensuring high levels of customer satisfaction by managing quality and productivity guidelines that will be met by their team. The ideal candidate has experience successfully building out a scalable support model across channels (e.g., email, chat, phone), all while creating a vibrant, dynamic, customer-focused culture.This role is fully on-site in our Hyderabad, India officeThis exciting opportunity offers a chance to work closely with multiple departments across Yext, as well as directly collaborate with a variety of Yext\'s largest, most strategic clients. This is a fantastic opportunity to build your career with a fast-growing tech company defining the new Search Experience.What you\'ll do
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