Job Description

:SDB2 ISSR - Inside Services Sales Representative - Leads ISSRDeploys sales activities remotely (e.g. phone, Internet, e-mail systems and social media) with customers in order to develop and grow installed base services with them. Reacts quickly to all Customer Requests and Leads.The mission of the Field Services Leads ISSR is to maximize services revenue by establishing, building and nurturing relationships with customers and managing all Customer Requests and Leads. In addition to lead management, he/she can be responsible to manage some delegated opportunities from the OSSRs related to Strategic and Targeted Accounts.Essential Responsibilities:

• Managing the Leads and Customer Requests

Manage all the Leads which have standard Services scopes (FSR Leads, CCC, Marcom, Web, Secure Power contract renewals)React quickly to on-demand requests from customersResearch contact and identify/plan key initiativesDevelop new points of contact and potential account identified from marcom activities & campaigns, FSR leads and CCC/other leadsDevelop and maintain relationship with customerTake inbound calls and e-mails to support existing customer baseQuote and close deals for SKU bases and Standard Service Offers (spare parts, renewal contracts)Answer customer questions and educate on all SE servicesEngage with customers on digital platforms (LinkedIn) and be an active userReport accurate monthly order forecastingBuild and manage FS Opportunity PipelineAnalyze & qualify opportunities in BFOMeet daily goals for outbound sales calls to follow-up customer requests and the LeadsTake inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leadsDevelop up & cross-selling between Line of Businesses service offerTransfer new product sales opportunities to Account Managers from the BUs or Product Inside Sales from the countryQuote and close the deal for standard services offerMaintain the Installed Base data for customersCoordinate with all the FS teams and product teams if needed, to satisfy service opportunitiesKeep update the data of Installed Base of the customersDocument all records of customer interaction and activity in bFORespond on-time and on-quality to On-demand requests from the customersMain interactions:Customers, FS Inside Sales Manager, FS Operational Marketing, CCC, Outside Services Sales, FS Execution, FS Tendering, FS Operations.Key Success FactorsReactivity on the Lead (FSR, CCC, Marcom, Web, Secure Power contract renewals) management and high hit rates on winning the Leads.Managing all customer demands in the fastest way by ensuring customer satisfactionMeeting and exceeding monthly, quarterly, and yearly sales quotaClose collaboration with Outside Services Sales for complex on-demand salesImproving customer account data qualityEducation / Skills:Education: Bachelor /associate degree in Electrical / Electronic EngineeringExperience: 1-2 years of experience on Inside or Outside Sales, Field Services Representative, Call center customer technical support, CCC technical agentSoft skills:Sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiasticStrong interpersonal skills, seeking new ways of learning to upskill himself/herselfBasic to intermediate skill in MS Office products (Excel, Word, PowerPoint), BFO.Familiarity with Schneider Electric products and services.Verbal and written communication skillsAble to prioritize and manage multiple tasks and build customer relationships.Successfully complete assigned training paths and successfully engage in technical sales conversations.Language skills: native speaker level for local context, good level of English (Written and Verbal)QualificationsSDB2 ISSR - Inside Services Sales Representative - Leads ISSRDeploys sales activities remotely (e.g. phone, Internet, e-mail systems and social media) with customers in order to develop and grow installed base services with them. Reacts quickly to all Customer Requests and Leads.The mission of the Field Services Leads ISSR is to maximize services revenue by establishing, building and nurturing relationships with customers and managing all Customer Requests and Leads. In addition to lead management, he/she can be responsible to manage some delegated opportunities from the OSSRs related to Strategic and Targeted Accounts.Essential Responsibilities:

• Managing the Leads and Customer Requests

Manage all the Leads which have standard Services scopes (FSR Leads, CCC, Marcom, Web, Secure Power contract renewals)React quickly to on-demand requests from customersResearch contact and identify/plan key initiativesDevelop new points of contact and potential account identified from marcom activities & campaigns, FSR leads and CCC/other leadsDevelop and maintain relationship with customerTake inbound calls and e-mails to support existing customer baseQuote and close deals for SKU bases and Standard Service Offers (spare parts, renewal contracts)Answer customer questions and educate on all SE servicesEngage with customers on digital platforms (LinkedIn) and be an active userReport accurate monthly order forecastingBuild and manage FS Opportunity PipelineAnalyze & qualify opportunities in BFOMeet daily goals for outbound sales calls to follow-up customer requests and the LeadsTake inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leadsDevelop up & cross-selling between Line of Businesses service offerTransfer new product sales opportunities to Account Managers from the BUs or Product Inside Sales from the countryQuote and close the deal for standard services offerMaintain the Installed Base data for customersCoordinate with all the FS teams and product teams if needed, to satisfy service opportunitiesKeep update the data of Installed Base of the customersDocument all records of customer interaction and activity in bFORespond on-time and on-quality to On-demand requests from the customersMain interactions:Customers, FS Inside Sales Manager, FS Operational Marketing, CCC, Outside Services Sales, FS Execution, FS Tendering, FS Operations.Key Success FactorsReactivity on the Lead (FSR, CCC, Marcom, Web, Secure Power contract renewals) management and high hit rates on winning the Leads.Managing all customer demands in the fastest way by ensuring customer satisfactionMeeting and exceeding monthly, quarterly, and yearly sales quotaClose collaboration with Outside Services Sales for complex on-demand salesImproving customer account data qualityEducation / Skills:Education: Bachelor /associate degree in Electrical / Electronic EngineeringExperience: 1-2 years of experience on Inside or Outside Sales, Field Services Representative, Call center customer technical support, CCC technical agentSoft skills:Sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiasticStrong interpersonal skills, seeking new ways of learning to upskill himself/herselfBasic to intermediate skill in MS Office products (Excel, Word, PowerPoint), BFO.Familiarity with Schneider Electric products and services.Verbal and written communication skillsAble to prioritize and manage multiple tasks and build customer relationships.Successfully complete assigned training paths and successfully engage in technical sales conversations.Language skills: native speaker level for local context, good level of English (Written and Verbal)Schedule: Full-time
Req: 009A80

Schneider Electric