Job Description

Lowe\xe2\x80\x99s Companies, Inc. (NYSE: LOW) is a FORTUNE\xc2\xae 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe\xe2\x80\x99s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe\xe2\x80\x99s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe\xe2\x80\x99s customers. Lowe\xe2\x80\x99s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe\xe2\x80\x99s India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, .Job Summary
The primary purpose of this role is to manage technology support resources responsible for delivering system and/or process support services to end users across the company. This includes responsibility for developing, training, executing, and measuring operational support processes within scope of responsibility. This role also partners with senior management as well as key cross-functional stakeholders to report out on performance against established success criteria and to identify opportunities for continuous process improvement.This role manages relationships with third-party hardware and/or software vendors and provides leadership to a team within a 24 X 7 X 365 on-call support environment.With a focus specifically on the Operations Command Center, this role manages the day-to-day activities of individuals that maintain availability and stability of key enterprise-level business systems and lead the implementation of planned hardware and software changes into production environments. These teams provide critical systems administration support and act as a HUB that pulls resources together to respond to major technology incidents.Qualifications
Minimum Qualifications

• Bachelor\'s Degree in Business Administration, Computer Science, CIS, or related field (or equivalent work experience in a related field)
• 6 years of IT experience, with at least 2 years of experience in specific area of focus (e.g., OCC, Service Desk, Field Services, ITSM)
• 1 year of experience leading project or technical teams with or without formal direct report responsibility; this includes experience providing technical direction, thought leadership, coaching and mentoring to team members
• 1 year of experience in IT support/deployment, hardware implementation and maintenance

Preferred Qualifications

• Master\'s Degree in Business Administration, Computer Science, CIS, Engineering, or related field
• Lowe\'s Operations experience
• Experience working with third-party vendors and software-solution providers
• Experience in the retail industry
• 1 year of leadership experience with direct report responsibility
• Experience in a leadership role of a large matrixed organization
• Experience in an IT role requiring interaction with senior leadership
• 1 year of experience managing operational and/or financial budgets
• Experience using IT Infrastructure Library (ITIL) frameworks
• Experience working with defect or incident tracking software

OCC

• 4 years of experience in infrastructure configuration and troubleshooting (specific to the OCC role)

Service Desk and EUC

• 2 years of experience in IT Service Delivery management (including IT Service Desk operations and End User services) (specific to the Service Desk and EUC role)

ITSM

• 8 years of experience in IT with expertise in ITIL methods and practices, Agile, and DevOps (specific to the ITSM role)
• Experience in both technology and business environments with a proven ability to integrate process improvements to meet business needs (specific to the ITSM role)

Lowe\'s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Lowe\xe2\x80\x99s