Manager Technology & Digital (end User Support) Pune
Year Pune, Maharashtra, India
Job Description
Job Summary:The End User Support Manager will oversee the end-user support team, ensuring efficient and effective resolution of technical issues. This role involves managing support operations, developing support strategies, and maintaining high levels of customer satisfaction.Key Responsibilities:
- Lead and manage the end-user support team, providing guidance and support.
- Develop and implement support strategies to improve service delivery.
- Monitor and analyse support metrics to identify areas for improvement.
- Ensure timely and effective resolution of technical issues.
- Collaborate with other departments to address and resolve user issues.
- Maintain up-to-date knowledge of industry trends and best practices.
- Train and mentor support staff to enhance their skills and performance.
- Handle escalated support issues and provide solutions.
- Develop and maintain documentation for support processes and procedures.
- Manage IT asset inventory to ensure accurate tracking and reporting.
- Create and maintain ticket dashboards for higher management to provide insights into support operations.
- Ensure adherence to Service Level Agreements (SLAs) to maintain high standards of service delivery.
- Manage support operations for 3000 end users across India, ensuring consistent and high-quality service.
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Job Detail
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Job IdJD3586966
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPune, Maharashtra, India
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EducationNot mentioned
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ExperienceYear