Job Description

Job Category Customer Success Job Details About Salesforce We\'re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you\'ve come to the right place. Salesforce Industries\' goal is to deliver rapid, value-driven customer solutions for complex business problems. Our Manager and technical Consulting role plays a meaningful part in managing, training, and building the careers of our technical consulting team. We are key players in this objective, as they can use Industry Cloud functionality to deliver customer requirements quickly with minimal customisation. Responsibilities You\'ll be responsible for handling, training, and mentoring our Technical Consultants so they can implement successfully in turning the program design of our Solution Architects and Technical Architects into a configured solution that meets the customers\' needs. Our customers expect easy-to-use applications that drive down agent handling times, enhance the user experience, and integrate seamlessly with their other systems and tools. And that\'s where you come in! You\'ll help us bring the wow factor to our customer deployments - improving the Industry Cloud product to deliver user-friendly, innovative web, and mobile apps that are tailored and branded for the specific customer. Salesforce Industries is growing significantly and looking to expand its Customer Success team by hiring passionate and hard-working Managers for our Developers and Full Stack Engineers. Working predominantly with Agile scrum teams, your team will be building out complex business processes using Industry Cloud technology and the toolkit of theplatform. Your primary responsibility will be to lead, train, mentor, and improve the delivery capabilities of our Technical Consulting team. Working closely with the delivery manager teams, technical consultants, and Salesforce University teams to ensure efficient onboarding training for our technical consultants and ensure the ongoing training and success of our team. You\'ll report directly to the Sr. Manager/Director of the India Development Center and have up to 10-15 direct reports under your scope of responsibility. You will be required to deliver technical work on projects at 50% utilization and balance that with leading your team of Technical Consultants. Working closely with Delivery Managers, Functional Solution Architects, and directly with clients and IT development staff to architect technology solutions to meet client needs and ensure the software product is proven accurately and the go-forward solution is easy to maintain and meets standard processes. This includes a lead role in project discovery and definition workshops, contributing to creating scope and development estimates and documenting requirements and designs. Effective in understanding business needs and distilling the information into business and technical requirements Collaborate with internal partners (sales/pre-sales, engineering, other services teams, etc.) to help customers improve the value of their Salesforce Industry products and services. Designing ground-breaking technology solutions and working directly with customers to meet their business requirements in accordance with industry-standard processes Responsible for the application design, development, and support of Salesforce-related projects. The candidate must demonstrate dynamic leadership in the full life cycle of the software development environment. Through the use of UML diagrams, design documentation, and best-practice methodologies the candidate will be responsible for the detailed design of Salesforce-related projects from inception through production support. Responsible for ensuring that the system accurately meets the defined expectations of the business unit, ensuring that proper testing is implemented, and performance requirements are closely supervised by working with the development teams. Responsible for creating, delivering, in a timely and accurate fashion, CRMs and workflow solutions using Salesforce/Apex, Visualforce, Lightning, LWC, and J2EE technologies. Advocate and implement standard process development methodology to drive quality delivery of enterprise solutions. Experience : Extensive experience and understanding of the Insurance (General or Health) Sector and the need for digital disruption. A foundational understanding of the individual, small group, large group, medicare plans supporting medical, dental, vision offerings A solid understanding of Payer & Provider Sector Network Management of Healthcare & Salesforce Health Cloud Data Model Experience delivering Member Care & Patient Management solutions to Healthcare customers In-depth understanding of key health and insurance principles, including insurance product configuration, rating models, Policy fulfillment, Policy administration, underwriting, claims processing, provider network management, etc. 8+ years of experience working on deployment teams, ideally using Agile development techniques. Proven track record of successful delivery of customer projects, preferably enterprise CRM implementations for Health/Insurance clients. Experience leading teams in the analysis of sophisticated problems, and the design and implementation of related solutions. Experience in Salesforce (SFDC) CRM with end-to-end implementation experience. integration experience, including between different business systems as well as working with integration tools. Solid experience with configuration, customization, and programming with APEX APIs, APEX Triggers, Apex classes, APEX Web services, API, AppExchange deployment,s-controls. and implementing new instances offrom scratch. Additionalexperience includes Workflow Alerts and Actions, Approval Workflow, Process Builders, and Lightning Flow. Strong practical deployment knowledge of Lightning, VisualForce, Flex, and LWC. Ability to define the system landscape, identify gaps between current and desired end-states, and deliver a CRM solution. Understanding of DevOps and Release Management for large-scale transformation projects. A self-starter, adept at picking up new skills and technologies, and eager to break new ground Good communication skills to connect with customers, partners, and internal team members Qualifications Experience leading professional consulting teams delivering large enterprise-scale Salesforce implementations. Experience in agile and hybrid SDLC models including full lifecycle deployments. 10+ Years of experience leading Salesforce technical consulting projects and handling individual contributors. 5+ years experience in Project Management Roles. Experienced in leading external client projects in positions of growing responsibility in the delivery of business consulting and systems development. 3+ Years of experience implementing enterprise software packages 2+ Years Implementing Salesforce CRM Projects including Sales Cloud and Service Cloud Consistent track record of training and coaching junior consultants to thrive in a professional consulting environment as well as assisting direct reports in the definition and attainment of individual goals. A good understanding of user interface design principles, with a consistent track record of creative Salesforce development You\'ll have experience working with a variety of technology and the ability to multi-task between different projects and workflow stages You\'ll have experience working on deployment teams, ideally using Agile development techniques You\'ll be passionate about developing apps that are both eye-catching and intuitive You\'ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground Good communication skills, equally comfortable with crafting emails as delivering a technical presentation or demo You\'ll be a self-starter, adept at picking up new skills and technologies, and eager to break new ground You are a technical guide with Full-Stack Engineering and Salesforce Development including HTML, CSS, JavaScript, Apex, LWC, etc. as you will serve as an escalation point for your team of Technical Consultants Build credibility and trust within the Salesforce Industries professional services group. Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)-Certification Required TECHNICAL SKILLS In-depth knowledge of Health and General Insurance processes in industry-specific solutions (e.g. product configuration, rating models, quote, policy management, underwrite, claims, provider network management, etc.) Understanding of individual, small group, large group, medicare plans supporting medical, dental, vision offerings Data modeling, Process modeling tools, and standard methodologies Salesforce Sales/Service Cloud, Health Cloud/Insurance Cloud Consultant HTML5, CSS3, JavaScript and more AngularJS Java, SOAP APIs, REST (JSON, XML) Data modeling Process modeling tools Certifications (Admin, Developer ) PREFERRED QUALIFICATIONS Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.) Salesforce (Apex, VisualForce, Lightning) Agile SCRUM Master Certification EPC/CPQ/OM Salesforce Certification - Platform Developer I or more preferred Industry domain experience in Insurance, Health Insurance, Telecommunication, Energy, and/or the Government sector is ideal Experience with the Vlocity suite of products is a plus Accommodations If you require assistance due to a disability applying for open positions please submit a request via this . Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at . is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with . Salesforce welcomes all.

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