Job Description

### Company Overview

Here at UKG, our purpose is people(TM). Our HR, payroll, and workforce management solutions help organizations unlock happier outcomes for all. And our U Krewers, who build those solutions and support our business, are talented, collaborative, and innovative problem-solvers. We strive to create a culture of belonging and an employee experience that empowers our people - both at work and at home. Our benefits show that we care about the whole you, from adoption and surrogacy assistance to tuition reimbursement and wellness programs. Our employee resource groups provide a welcoming place to land, learn, and connect with those who share your passions and interests. What are you waiting for?


### Description & Qualifications

Description

• Experience in leading managers / AMs / TLs and over SOC ~30-40
• Develop strong relationships and alignment with our internal partners
• Good understanding on Performance Management, MBR, QBR etc.
• Strong background and knowledge in Employee Engagement and career pathing related contributions in current role.
• Ensure that all daily team activities within processing, funding, and operations are completed timely and accurately
• Drive effective quality assurance processes across teams to ensure compliance with all applicable regulations and a positive client experience
• Generate operational metrics to provide visibility to team workload and support effective resource management and forecasting for growth
• Develop, coach, and mentor team members on performance goals, team development, allocation of resources and the establishment and adherence to policies, processes, and procedures.
• Oversee the ongoing development and facilitation of internal training opportunities
• Establish clear roles and responsibilities with team members for maximum efficiency in collaborating with clients and with other internal business partners
• Allocate recourses to projects to optimize productivity and client satisfaction while driving opportunities for team and individual development
• Provide technical and supportive guidance to team members and assist the team to overcome obstacles
• Support effective team management of Salesforce cases, assisting with client escalation concerns as needed. Experience collaborating directly with customers using various communication methods including phone, email, MS Teams/Zoom and PowerPoint
• Manage multiple competing priorities with tight deadlines in a fast paced, ever-changing environment
• Establish, measure, and evaluate performance objectives related to corporate goals that drive short- and long-term strategic initiatives that enhance the success of the business
• Work with Senior Management to meet business goals and develop and monitor department budget
• Demonstrated ability to develop and implement process, procedures, and systems
• Champion process improvement initiatives that enhance quality, service, and performance
• Manage projects in an organized, proactive, and independent manner to meet all required time frames and commitments
Qualifications

• Overall, 12 - 15 years of work experience
• 7 Years of leadership experience and minimum 4+ years of experience of leading leaders
• Proficient with Microsoft Office applications (Word, Excel, PowerPoint)
• Bachelor's degree in Business, Accounting, Finance, Computer Science or a related field or equivalent work experience




Preferred Qualifications:

• Good understanding on HCM Industry/US Payroll/Global Payroll
• Must be proficient in Microsoft Office (Excel, Word, and PowerPoint)
• Industry related certifications is desirable
• Excellent oral and written communication skills
• Proven ability to develop and mentor subordinates
• Strong problem-solving and conflict resolution skills
• Ability to troubleshoot for complex problems with tools and software team uses regularly - good understanding of Lean, Six Sigma and/or Agile methodologies
• Comprehensive understanding of payroll processes and/or banking products, calculations, and compliance
• Previous experience with UKG, Kronos or similar payroll processing software
• American Payroll Association certification (CPP or FPC)
### EEO Statement

Equal Opportunity Employer


Ultimate Kronos Group is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.