Job Description

#### Job Discription:

• Position: Manager- Supplier Relations
• Division: CORP
• Location: Delhi (Corporate Office)
• No. of Relevant Experience :8 - 10 Years

#### Position Overview:


This position will be responsible for coordinating and assisting the company's suppliers relationship management endeavors.



The incumbent will execute a robust Supplier procurement and relationship management strategy at maximizing financial and other benefits for the Company and its clients from the supplier base.

#### Key Accountabilities:

• Develop a Supplier Management strategy, in sync with business goals, that maximizes hard dollar returns and soft commission benefits from ITH suppliers.
• Devise and implement new business models to drive increased supplier revenue.
• Implement contracting and reporting principles that follow best practice.
• Drive negotiations with suppliers to meet company's financial and / or product and service objectives, and achieve best in industry deals with suppliers.
• Collaborate effectively with internal stakeholders to achieve supplier volume target for both front-end and back-end deals.
• Work with Operations team with real time data to efficiently switch traffic to preferred / priority suppliers / partners.
• Monitor and track performance against targets on a leading basis and initiate corrective actions in a timely and effective manner, internally as well as with suppliers. Ensure good practice is institutionalized.
• Orchestrate a win-win partnerships between suppliers, ITH and customers. Actively work with clients engagement teams to support Client Travel Program management objectives.
• Manage the GDS relationships and contracting process - constantly review the GDS contract and analyse them with real-time trends with an objective of renegotiations towards optimizing GDS revenue.
• Continuously identify partners / suppliers for emerging business and customer needs, consumer marketing etc.
• Build strong working relationships with Suppliers and partners to facilitate operational support, special assistance and event based negotiations e.g. MICE Group movement.
• Identify and drive marketing and PR synergies with ITH business verticals and opportunities for value creation for the ITC customer network.
• Monitor & Report environmental / industry activity and provide meaningful insights to the company executive team.

#### Key Working Relationships:


Close contact across all levels of the organization, primarily at leadership levels e.g. Country Management Team, Branch Managers, TRS leaders etc.



External relationship mostly with (including but not limited to):

• Airlines
• GDS Suppliers
• Hotels & Stay Suppliers
• GSAs, Aggregators, etc.
• OBT/ Self Booking Tool and Product / Development Vendors


The Position will be based at the Corporate Office in New Delhi. However, travel might be required to ITH Offices / Branches and client / supplier locations (on need basis).

#### Key Skills:

• Result driven
• Strategic planner with logical thinking & analytical ability
• Strong commercial acumen and ability to interpret data in an inclusive manner
• Extensive negotiation experience and ability to drive best in class "deals"
• Excellent verbal and written communication skills
• Team player, coupled with strong relationship management, collaboration and influencing skills
• Strong interpersonal skills with executive presence

#### Qualifications and Experience:

• 8+ Years of relevant experience in Travel Industry, preferably from aviation background
• Master's degree / postgraduate qualification preferred
• At least 5 years' experience in Contracting, Supplier Relations
• Knowledge of the travel supplier industry and TMC business economics
• Experience in working with suppliers / customers on integrating applications and driving user penetration