Job Description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.Job Category Customer SuccessJob DetailsAbout SalesforceWe\xe2\x80\x99re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too \xe2\x80\x94 driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good \xe2\x80\x93 you\xe2\x80\x99ve come to the right place.Job DetailsAs a Strategy & Operations Manager, your work will cut across areas of Strategy, Program planning, Operational excellence, Governance and Enablement. You will help in implementing Global business vision and strategy,
This position requires big-picture thinking, initiative, zeal, attention to detail, the ability to learn quickly, the capacity to handle internal and external relationships, the competence to work with senior executives, and excellent soft skills.Work location: Bangalore/HyderabadKey Responsibilities

• Drive programs of strategic importance to Salesforce PS Global Delivery Center (GDC)
• Conceptualise, analyse and evaluate the needs of different programs; make recommendations with business justification, and finally upon approval, forefront the programs
• Work closely with Stakeholders, Sponsors, Cross-functional teams, to develop scope, deliverables, resources, timelines for the new initiatives
• Work with other program managers to identify risks and opportunities across multiple projects within the department
• Proactively Communicate status, risks, and issues to stakeholders and senior management.
• Analyze, evaluate, and overcome program risks, and produce program reports for managers and stakeholders
• Ability to identify all people or organizations impacted by the program, analyse customer expectations and impact on the project, and develop appropriate management strategies for actively engrossing collaborators in project decisions and execution.
• Understanding of Agile-certified Scrum processes, and current methods of coordinating Business & IT. Understanding of Scrum Master concepts and exhibits demonstrably the traits of a successful Scrum Master.
• Ability to build project timelines to plan and lead all aspects of and report progress within the project environment
• Work with vendors for handling programs relating to subcontractors

Requirements

• 5+ years of Program Management experience and 10+ years of overall IT experience
• 3+years of exposure to Salesforce Projects/Products is a strong asset
• Ability to collaborate with senior executives and demonstrate strategic understanding of business needs
• Hands-on experience with one or more CRM software products (Salesforce CRM, Siebel, Clarify, Vantive, PeopleSoft, NetSuite) would be a strong asset
• Hands-on experience with PM tools like JIRA / MS Project
• Adept in building presentations that enable communication of strategic direction across the organization
• Advanced Microsoft Excel skills (formulas, data cleansing, data manipulation)
• Ability to manage multiple projects/ programs and mentor new hires

AccommodationsIf you require assistance due to a disability applying for open positions please submit a request via this .Posting StatementAt Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at and explore our company benefits at .is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. does not accept unsolicited headhunter and agency resumes. will not pay any third-party agency or company that does not have a signed agreement with .\xef\xbb\xbfSalesforce welcomes all.

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