Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.Role Store Manager
Function / Department Retail
Location Delhi
Job Purpose Overall responsibility for activities at a VI store
spanning customer service, store-level sales
and revenue targets across all products (voice -
post-paid/ prepaid, data etc.)

• Execute marketing promotions, display and

store experience schemesKey Result Areas/Accountabilities Achieve sales target for all products (Voice-
Postpaid/ prepaid, data, VAS, handsets etc.)
at a VI store

• Ensure and monitor quality of acquisition

through the store

• Deliver revenue targets for the store
• Increase revenue per footfall by aiding

customers\' purchase decisions

• Achieve profitability (Return on investment)

targets for the store

• Minimize losses from pilferage (wastage) and

shrinkage (unidentified losses)

• Manage churn and achieve customer

satisfaction for walk-in customers

• Ensure adherence to store processes in

terms of documentation and systems

• Ensure infrastructure / store upkeep
• Maintain availability of stock at the store while

adhering to norms

• Ensure appropriate placement of pop-ups and

product displays at store

• Execute marketing, branding and promotion

activities

• Ensure fliers/ brand POS are available at

store Resolve channel-specific issues within
specific timelines

• Resolve store-specific issues within specific

timelines

• Keep employee-retention and motivation

levels high through regular reviews and
performance streamlining of both on-roll and
off-roll employees

• Identify gaps in performance of immediate

team and ensure training to bridge the sameCore Competencies, Knowledge, ExperienceCritical Success Factors

• Continuous Learning & Empowering Talent
• Building Team Commitment
• Leads Decision Making & Delivering

ResultsC2 - Vodafone Idea InternalThreshold Functional Competencies

• Products, Services and Technology

Knowledge - Consumer
Differentiating Functional Competencies

• Sales Planning and Forecasting
• Solving Problems

Experience

• 1 - 5 years
• Experience of retail store and customer

relationship management

• Revenue Target achievement and cost

management
Must have technical / professional qualifications Essential : Graduation

• Desired : full - time post - graduation in

business management/MBAVodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea