Designation: Manager - Storage Branch Operations
Type: Full Time
Opportunity: Permanent
- Manage & control all operational activities at Storage Hub
- Ensure adequate coordination with branch operations and centralized operations team to maintain high quality service and customer satisfaction.
- Ensure consistency with main operations center policies, procedures and workflow, while maintaining market specific practices necessary for competitive edge.
- Stay abreast of changes related to the mortgage industry and bank changes related to the mortgage department and suggest changes to processes to ensure compliance.
- Ensure timely inward of File/Docket /PDD /Tranches dispatched from branches
- Managing scanning of Original Property documents and other critical documents as per defined process
- PDD acknowledgement in Finone and Bancs system
- Query resolution with co-ordination through branches
- Timely File reconciliation and publishing MIS to management on defined regular intervals
- Timely retrievals of documents as per agreed and defined SLA s
- Adherence pre-defined DOA while exercising day today activities
- Managing document retrievals for terminated contracts
- Verification of Customer acknowledgement for terminated cases in SFDC as per defined process
- Checking and ensure timely processing of vendor bills
- Co-ordination and document retrievals for various audit activities
- Accountable for storage hub operations activities and adhere to TAT and SLAs for all operations activities.
- Ensure nil critical and repeated audit observations as well and nil open customer complaints beyond defined time lines
- Training to branches on process to ensure smooth functioning
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