Job Description

MANAGER - 3rd LINE TEAM LEAD

The 3rd Line Team Lead is a member of the FTSE Russell Technology - 3rd Line Support team responsible for leading a team of highly skilled, cross-functional software engineers. As a software engineering team lead you will be expected to manage and supervise day to day activities surrounding production support of critical and regulatory systems.
Role requirements• Manage the team responsible for production support of three business critical systems within FTSE Russell including incident management, bug fixes and minor enhancements
• Coordinate and contribute hands-on to the technical work assigned to the team.
• Collaborate with the 3rd Line Support Manager and other stakeholders to provide robust planning and execution against the assigned deliverables.
• Manage and prioritise incidents and problems as they arise and assign resources to resolve them.
• Contribute to cross-team activities, such as the development of standards and processes, as well as ensuring compliance with these.
• Serve as a primary technical point of contact for the team
• Provide frequent feedback and coaching to the staff in order to meet and exceed individual and team performance goals consistently.
• Build and promote a positive culture and working environment within the team and the organisation.
• Issuing escalation and validation of plans and progress management
• Empower the staff to be accountable and responsible for their own actions and decisions.
• Oversee development and unit testing of releases.
• Collaborate closely with QA team for any test/UAT releases and agree the release target dates.
• Follow the release management process
• Keeping the technical document and the project artefacts up to date.


Key Behaviour• Be comfortable working in a fast-moving environment where needs evolve rapidly and priorities change
• A passion for learning and innovation is critical
• A strong lead from the front: wielding their development experience to help design and build industry-leading solutions
• Ability to apply analytical and creative thought and translate into technical solutions
• Ability to resolve complex technical issues
• Excellent leadership, communication (written and oral) and interpersonal skills
• Required for Associate Manager and Manager Levels
• Experience shaping and delivering small to medium size pieces of work
• Experience mobilizing and shaping technical teams
• Interested in the evolution of the Equities, FX and Derivatives trading landscape.


Knowledge, Skills and Experience required• Team management experience within the support domain.
• Databases & SQL skills using SQL Server or other relevant database technologies.
• Java
• .NET Technologies (Must include C#)
• Preferably has experience with Cloud Native technologies on at least one of the major cloud services providers (AWS preferable, Google Cloud or Azure)
• Unit and functional testing
• ITIL experience


LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.
Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.
Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.
LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.
We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.
Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.
If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.