Job Description

About us WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life\'s work. WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000 members and 43 locations and six cities in India - Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow\'s world of work. Flexibility is paramount in today\'s workforce and the WeWork India team is laser-focused on fuelling growth opportunities and fortifying its position as the leading flexible workspace brand with customisable and innovative solutions for all businesses. In October, WeWork India made its first investment in Bengaluru-based conferencing and collaboration platform, Zoapi. Founded in 2019, Zoapi is a unified conferencing and collaboration solution provider for enterprise companies, coworking spaces, and education centres. WeWork India\'s latest brand campaign, showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world. WeWork\'s products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others. WeWork India is the country\'s leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings. WeWork India is home to a community of diverse set of people - from innovators to visionaries to dreamers and go-getters, making it a space where people meet and inspire each other to achieve greater heights of success.You can learn more about our team and organisation. Read more about ourcode to understand how we do things. About the Role The role of Manager, Soft services falls under the purview of the Operations team at WeWork India. The key responsibilities of this role is to ensure our spaces are clean, welcoming, and operationally efficient. This role operates within the vibrant WeWork coworking ecosystem, where excellence in housekeeping and member satisfaction are critical. The Soft Services Manager will have a direct impact on member satisfaction by maintaining high cleanliness standards and ensuring a comfortable environment. Collaboration with various teams such as facilities, customer experience, and maintenance is essential to meet these objectives. The incumbent will work closely with these teams to align on service standards, address member feedback, and optimize housekeeping processes. Roles and Responsibilities Team leadership: Lead and mentor a team of 15 members, fostering a culture of excellence and teamwork Housekeeping management: Oversee daily housekeeping operations, ensuring spaces are clean, organized, and welcoming for members and guests Quality assurance: Implement and maintain rigorous quality control measures to meet or exceed cleanliness standards Inventory management: Manage housekeeping supplies, ensuring adequate stock levels and efficient utilization Vendor relations: Collaborate with external vendors for specialized cleaning services and maintain strong vendor relationships Budget oversight: Assist in budget planning and manage housekeeping expenses efficiently Compliance: Ensure adherence to health and safety regulations and compliance with company policies Member engagement: Address member feedback and requests promptly, striving for exceptional member satisfaction Process improvement: Continuously identifies opportunities for process improvement and cost optimization Quarterly quality audit & training to ops lead: Do building walkthrough and identify gaps and score accordingly basis parameters Consistently maintain cleanliness and hygiene standards above customer expectations Efficiently manage housekeeping operations within the allocated budget. Foster a motivated and high-performing team Rapidly address member concerns and inquiries Implement innovative solutions for process optimization Experience and Qualifications Bachelor\'s degree in Hospitality Management, Business, or related field preferred or Graduation 10-12 years of experience in housekeeping or soft service management within the hospitality or facilities management industry Certifications in facilities management or hospitality Familiarity with sustainability practices in housekeeping Experience with software for inventory and quality control Strong leadership and team management abilities Exceptional communication and interpersonal skills Knowledge of cleaning protocols and best practices Budget management and cost-control skills Vendor management experience Equal Opportunity Employer WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law. We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs. Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you\'ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.

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