Job Description

Position Summary with Job Responsibilities

Position Name Regional Team Lead - Showroom setup and visual merchandizing Position level L5
DEM position name Head - Showroom setup and visual merchandizing DEM position level L3
FEM position name NA FEM position level NA
Purpose of the position
a. To drive the set up on new showrooms while adhering to the defined timelines and infra guidelines. To ensure that existing showrooms are adhering to the infra and VM guidelines defined by the Central VM team.
b. Absence of a dedicated field team to drive and oversee the set up new showrooms, leading to inferior quality, inconsistency of showroom infra, and delay in outlet onboarding
Dimensions of the position
The role holder is responsible for the set up of new TML dealer outlets as well as ensuring that the existing outlets are in adherence to the guidelines for infra and visual merchandizing
Personal Profile
Education \xe2\x80\xa2 Master in design - Interiors / Fashion
Skills \xe2\x80\xa2 Proven experience in customer facing showroom infra design and visual merchandizing, evidenced through track record or references

• Proven experience in Project management of infra projects
• Strong knowledge of marketing, branding, especially point-of-sales marketing
• Proven experience in program managing infra development projects
• Strong Oral & written communication with fluency in English language
• Strong knowledge of Automobile sales processes
• Experience of managing teams and working with diverse stakeholders

Relevant Experience :
Prior experience of 10+ years (total) with experience in Marketing and at least 2-3 years experience in showroom design and showroom set up for a customer facing business

Education

Work Experience

Key Responsibilities :
1 Outlet setup and approval:

• Monitor the progress of outlet development as per the timelines and resolve bottlenecks faced through liaising with vendor, dealership, and TML teams
• Confirm the completion of outlet set up and hand over to the Central Store Setup team for approval of readiness \xe2\x80\xa2 % of stores ready within defined timeline

2 Staff grooming guidelines and hospitality SOPs

• Verify the adherence to staff uniform and grooming guidelines at store level through periodic checks and audits \xe2\x80\xa2 Customer feedback (SSI, NPS scores)
• Mystery audit scores

3 Audit of showroom and workshop infra

• Conduct periodic (quarterly) audits of showroom and workshop to verify whether the infra guidelines are being met
• Conduct review with dealers non-compliant on infra guidelines, and design course correction plan
• Present audit findings to leadership as well as Sales & After Sales functions \xe2\x80\xa2 Infra audit scores
• Mystery audit scores
• % audit schedule adherence

Tata Motors Leadership Competencies

Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel

Driving Execution - Translating strategy into action and execution

Leading by Example - Encouraging and following ethical standards

Leading Change - Recognizing the need for change, initiating and adapting to change

Motivating Self and Others - Inspiring teams and individuals

Functional Competencies

Tags

Tata Motors