Job Description

About _VOIS India

In 2009, _VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, _VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Description

Role title: ServiceNow Developer

Experience: 4+ years

Location: India

Must have technical/professional qualifications:

Service Now Development and Administration experience (as a developer, analyst or any other technical role)

Experience of Agile delivery methodologies, understanding of SAFe would be an advantage

Knowledge of ITIL

Agile tools like JIRA, Confluence etc

Job Responsibility

Strong ServiceNow Technical Analysis experience, with the ability to partner technical developers and Operation the s team to improve the client experience.

Ability to analyze, troubleshoot and resolve complex software application-related problems.

Understanding of ITIL process, Service Management, IaaS, PaaS and SaaS platforms.

Strong requirements-gathering knowledge gained through heavily client-focused Worked around Agile development environments, including Agile/Scrum team meetings

Understanding of Software development lifecycle

Core experience on the following are MUST:

HTML/XML, Java scripts, MySQL database, Service-now Glide objects and scripts.

ServiceNow Supported Integration interfaces:

Data Import/export sets, Web-services (REST API and SOAP)

Email, JDBC/ODBC, JSON, SSO - SAML2.0,

Update sets, Script Includes, Business rules, ACL Security scripts, Client scripts

UI pages, UI Macros, UI Scripts, UI Policies, UI Actions,

Service portals, Pages, Widgets, Chat support, and Virtual Agent.

Database, Tables and Structure, DB Views and their implementation in ServiceNow

Ability to communicate effectively, both orally and in writing, and to translate technical terminology into terms understandable to non-technical employees.

Exceptional customer service skills

Not a perfect fit?

Worried that you don\'t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you\'re excited about this role but your experience doesn\'t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.

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