Job Description

By continuing to use and navigate this website, you are agreeing to the use of cookies.
Accept ClosePress Tab to Move to Skip to Content LinkSearch by KeywordSearch by LocationSearch by KeywordSearch by LocationLoading...Team:LocationType:Grade:Create Alert\xc3\x97Select how often (in days) to receive an alert:StartPlease wait...Manager - Service Management (ServiceNow)Global Business Services (GBS) designs, builds and operates consistent end-to-end business solutions for adidas, delivering services in the areas of finance, non-trade procurement and human resources. This drives operating efficiency, better customer experience, company agility and decision making, and ensures the compliance and control environment. This is enabled through consistent end-to-end processes, strong, globally consistent governance of solutions and services, state of the art technology and tools, creativity, and continuous improvement.Our vision for GBS Service Management is the alignment to customer segments\' expectations and goals, culminating in seamless, transparent, and frictionless interactions and service delivery. The active management of products or services to address business opportunities and customer/user needs and generate the greatest possible value for the business. The adoption and adaptation of product development models based on the context of the work and selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.KEY RESPONSIBILITIESDesign, develop, and implement ServiceNow solutions based on business requirements.Develop and Manage ServiceNow Knowledge Management repository.Customize and configure ServiceNow modules, workflows, forms, and business rules.Collaborate with stakeholders to gather requirements for ServiceNow applications.Analyze requirements to prioritizes and owns the product backlog.Business analysisInvestigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes.Drives the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and identifies options for consideration.Drives selection of the requirements approach for projects, selecting appropriately from predictive (plan-driven) approaches or adaptive (iterative/agile) approaches.Defines and manages scoping, requirements definition and prioritization activities for initiatives of medium size and complexity.Facilitates input from stakeholders, provides constructive challenge and enables effective prioritization of requirements.Release and deploymentEnsures release processes and procedures are maintained.Relationship managementCreates stakeholder engagement/communications plan.Gather improvements, corrective actions, lessons learned.Collects stakeholder feedback to measure effectiveness of service provided.Develops and enhances customer and stakeholder relationships.People management / Resource management:Continuously monitors and evaluates team workload and organizational efficiency with the support of IT systems, data and analysis and team feedback and makes appropriate changes to meet business needs.Provides team members/direct reports with clear direction, coaching and targets that are aligned with business needs and GBS objectives.Key Relationships:GBS Operations Lead (Porto/Dalian/NAM/LAM)GBS Functions (HR, Finance, P2I, I2C)Global ITKnowledge, Skills and Abilities:Analytical thinking, solution oriented, clear, and structured way of workingStrong ability to gain understanding of customers\' business processes and unmet needs, while also managing expectations and scope.Strong ability to develop and present new ideas, concepts, approaches, and solutions.Strong experience with agile development methods and with cross functional and regional projects.Ability to drive efforts under limited guidance.Excellent interpersonal skills & relations with ability to work effectively with stakeholders in complex, fast-paced organizations.Fluent in English both verbally and written.Requisite Education and Experience / Minimum Qualifications:About 8+ years of overall experience, with 5+ years of relevant work experience within the field of IT and Product Ownership.University degree in Business/Computer Science/Information Technology or equivalent.Experience in leading, developing, and coaching teams.AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE\'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

• COURAGE: Speak up when you see an opportunity; step up when you see a need..
• OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
• INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
• TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
• INTEGRITY: Play by the rules. Hold yourself and others accountable to our company\'s standards.
• RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

adidas celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.Job Title: Manager - Service Management (ServiceNow)Brand: adidasLocation: ChennaiTEAM: Global OperationsState: TNCountry/Region: INContract Type: Full timeNumber: 513281Date: Aug 2, 2024Find similar jobs:THROUGH SPORT, WE HAVE THE POWER TO CHANGE LIVES. \xc2\xa9 2020 adidas. All Rights Reserved.

Adidas