Job Description

Strategic (Contributory role): - Identify and maximize revenue enhancement opportunities on aspects of the move process- Undertake proactive measures to convert potential enquiry into business- Assist in branding and marketing activities at various forums/industry events Financial (Direct Ownership): - Prepare quotations, negotiate and close deals to achieve the revenue targets as per AOP- Accurately forecast and analyse revenue, profitability, margins, ensure timely and accurate invoicing, and monitor collectionsBusiness Development (Direct Ownership): - Achieve the sales targets as defined in the annual AOP and ensure business profitability- Acquire new customers by building relationships and maintaining relationships with existing customers- Create and manage customer pipelines- Create sales pitches/proposals for the full range of Relocation services- Timely follow up on potential clients through sales visits/calls- Create reports on business development activities, opportunity, conversion ratio and branch sales- Liaison with the pricing and branch move management teams to ensure customer retention, business continuityand closure of contracts- Intervene and facilitate resolution in cases of agent escalationsCustomer (Direct Ownership): - Build, sustain and leverage long term relationships with key clients to ensure increase in market share- Ensure high levels of CSAT scores by delivering high quality, timely services and ensuring customer delight across all interactions (ref:updazz.com)

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