Job Description

Why Patients Need You

Our manufacturing logistics and supply team makes sure that customers and patients have the medicines they need, when they need them. You will help bring medicines to the world even faster by embracing challenges, imagining whats possible and taking action.

What You Will Achieve

Working with a dynamic team of Logistics and Supply Chain experts, you will play a critical role in planning and managing the efficient flow of products and services through the Pfizer supply chain cycle. You will ensure that the products arrive on time and within acceptable quality parameters meeting the desired marketing and financial objectives. Through your extensive knowledge in logistics management, you will guide the execution and continuous improvement of standard logistics processes and system to meet customer requirements.

As a Manager, your breadth of knowledge on internal or external business challenges will help us improve our products, processes and services. Your will guide us to lead projects by meeting objectives and preparing forecasts for resource requirements. Your risk-taking ability will help us advance new concepts and methodologies. You will provide technical guidance and oversight to team members and help in problem solving. You will provide technical guidance, coaching and oversight to team members to fulfill their day to day responsibilities and will also manage their overall development by arranging training and development programs.

As the RTTM Shared Services Manager you will have ownership of the full RTTM Support function by leading the shared services team

ROLE RESPONSIBILITIES

In order of importance, indicate the primary responsibilities critical to the performance of the role. It is recommended not to list actual tasks but focus on 5-8 essential responsibilities that highlight accountability and level of judgment required.

ROLE RESPONSIBILITIES

• The scope of the role includes RTTM ticket resolution of

• Pre-shipment
• In transit
• Post shipment
• Management & optimization of resources to cover all types of ticket

• Shared Services KPI development and maintenance

• Develop standardized KPIs for the shared services group
• Keeping target ticket resolution time SLA
• Identifying main trends and continuous improvements
• Completing root cause analysis and executing deep dive counter measures

• Acts as technical/functional expert providing guidance and oversight to direct reports and other teams within department for own applicable discipline and acquires knowledge in related disciplines
• Identifies existing process/product improvements and may develop innovative, advanced new concepts that improve the departments work processes/products
• Manages and leads people, technological and financial resources for multiple projects and on-going work activities of moderate complexity within department typically involving cross-functional representatives
• Solves moderately complex problems within area of expertise and outside of own department

QUALIFICATIONS

Indicate basic and preferred qualifications:

• Basic Qualifications are job related, consistent with business requirements and necessary for the performance of an essential function of this role including education/licenses/certifications, location, relevant experience, technical and/or other job-related skills. Basic qualifications determine minimum requirements that applicants must possess to be qualified for the role; anyone who does not meet basic qualifications for the role will not be interviewed or eligible for hire.
• Preferred Qualifications are job-related qualifications that may be indicated in addition to basic qualifications; they are not absolutely required for performance of the job but are desired and further describe the education/skills/experience sought for the position. Preferred qualifications enhance a candidates ability to perform the job.

BASIC QUALIFICATIONS

• Bachelor's Degree
• Min 4+ years of experience and knowledge of the global supply chain preferably in pharmaceutical environment
• In depth understanding of the regulatory guidelines impacting the requirements for qualifying and utilizing temperature control shipping systems
• Candidate demonstrates leadership experiences and capabilities including: the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues to achieve meaningful outcomes andcreate business impact.
• Experience and understanding of system validation / software development lifecycle
• Demonstrated ability to drive results with stakeholders of varying levels
• Excellent written and oral communication skills
• Good knowledge of Microsoft Office, especially Excel, Word, Outlook

PREFERRED QUALIFICATIONS

• Master's degree
• Advanced training in project management, supply chain management, scientific or clinical disciplines, business administration and/or people development

ORGANIZATIONAL RELATIONSHIPS

Provide the primary groups or key role(s) that this role will have interaction with as a regular part of the role responsibilities. Include any external interactions as appropriate.

TCL Leadership Team, LDO Team, Shipping Sites, Service Providers and Carriers

RESOURCES MANAGED

Supervision

3 FTE to Start along with 2 Contract resources

Work Location Assignment: Flexible

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

Logistics & Supply Chain Mgmt

Pfizer