Job Description

About the Role




You would be joining as a Regional Operations Manager in Uber, India South Asia region as part of the Central Rider Operations team. You would be an integral part in managing the rider growth charter. You would also be embarking on a career path which will bring you more close to the world of consumer insight, growth and marketing. The right person for this job should have excellent problem-solving and analytical skills, strong cross-functional collaboration and stakeholder management experience, and ability to communicate clearly. Past experience in growth, marketing, analytics and product will be preferred.




What the Candidate Will Do


• Drive Rider Growth for the region, effectively collaborating with multiple local and global cross functional stakeholders across demand generation initiatives.
• Analyze rider data, including rider segment profiling, rider funnel analysis, rider lifecycle management, etc. to extract insights that drive growth, and to formulate and implement strategies for rider acquisition and engagement.
• Leverage problem-solving skills to identify consumer pain points. Use data analytics and qualitative research to test hypotheses, make sound business judgments, and decide on the next steps. Show agility and execution excellence in addressing these issues in a time-bound manner.
Develop a coherent insight driven business strategy to scale rider growth for the region.
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What the Candidate Will Need


• MBA degree or equivalent with 2 years of experience in growth, analytics, customer experience management roles.
• Experience in marketing firms, consumer goods and app management (product, growth, CRM, CLM) preferred.
• Ability to relate to riders and come up with qualitative insights after speaking to , observing and interviewing riders.
• Ability to do independent analysis on customer data, big data using advanced tools like SQL, Python, Excel, SAS or equivalent.