Job Description

At CLiQ: . We obsess over customer delight. . We are out there to find an alternate way of doing e-commerce. . We carry an attitude to develop a culture of learning and continuous improvement, both for people and processes. . We believe in Uncomfortable Transparency. . We will always be respectful, empathetic, and caring about the well-being of our teams. . we encourage experiments and creativity in Technology. . We develop and use technology to enhance day-to-day life and have a positive impact on customers. . We encourage experiments and creativity in Technology. We are committed to strengthening diversity, equity, and inclusion at the workplace through an enabling environment, supportive work-life policies for employees, and a culture that welcomes differences and creates a sense of belonging. We strive to create a work environment where all employees can develop and grow to achieve their full potential. We are an equal opportunity employer and are committed to maintaining respect and dignity for all\' Executive Summary: The Retail Operations Manager will be responsible for the overall management & performance of the stores Pan India. Responsibilities: 1. Operations: . Comply with legal requirements . Maintain operations by initiating, coordinating and enforcing retail operational policies and procedures . Implement and maintain retail operational policies and procedures to incorporate a sales plan, cost control, shrinkage management and reduction, audit compliance and people management . Prepare a strategic roadmap for Retail growth . Plan, identify, communicate and delegate key responsibilities and practices to the store management team to ensure smooth flow of retail operations 2. Sales: . Increase sales to maximize profitability while reducing costs through well managed operational controls . Drive sales and retail improvements through analysis and support . Propose measures to improve operational performance . Ongoing review of sales results versus targets and budget 3. Staff: . Maintain store staff by assisting in recruitment, selection, orientation and training. . Maintain store staff results by coaching, disciplining, planning, monitoring and appraising job results. . Commercial communication to all staff. . Create and develop a coaching culture as well as promoting an environment that promotes diversity. . Lead the store team to deliver a profitable business. . Ensure staff have a high level of customer awareness and product knowledge. . Liaise with Training Department to develop and manage the company\'s sales and product training programmes 4. Merchandise: . Formulate pricing policies / discounts by reviewing merchandise activities, determining additional sales promotion, authorization stock clearance and studying trends. . Market merchandise by studying advertising, sales promotions, display plans, analysing operating and financial statements for profitability ratios. . Secure merchandise by implementing security systems and measures . Liaise with Buying department to ensure range and stock levels are consistent with business requirements. 5. Financial: . Achieve financial objectives by preparing budgets, scheduling expenditure, analyzing variances and initiating corrective actions . Set monthly targets, monthly and annual budgets . Update forecast vs results 6. Performance Indicators: . GMV (AoV, ASP, UPT, Repeat Customers) . Compliance to Opex, EBIDTA metrics . Staff Turnover . MIS & Reporting 7. Required Qualifications . 5 years minimum experience in Retail / Store Operations . B Tech / BSc / Professional Degree in any field . Ability to manage team, communicate effectively, and influence stakeholders . Prepare & track budgets . Proficiency in MS Office Suite / Applications The opportunities we have are perfect for highly motivated and talented candidates. We are looking for candidates who have a strong passion for customers, a high level of comfort with uncomfortable transparency, and a keen sense of ownership and drive to deliver results. So QUiQ - PiQ - CliQ before the opportunity is missed.

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