Job Description

Role Franchise Lead Function / Department Retail Location New Delhi Band Manager / M1 Job Purpose Overall responsibility for activities at all Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice - postpaid/ prepaid, data etc.) Key Result Areas/Accountabilities Achieve sales target for all products (Voice- Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone Ensure and monitor quality of acquisition through VIMS Ensure availability of stock at VIMS while adhering to norms Deliver overall revenue targets through VIMS channel Achieve total target for up-selling and cross-selling Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets Coach channel partners to improve efficiency and adherence to processes Resolve VIMS-specific issues within specific timelines Keep channel partner motivation levels high through regular reviews of performance Core Competencies, Knowledge, Experience Minimum 8 years of experience in Customer Handling /Retention Management Must be able to communicate with peers and seniors in the system well and convincingly. Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement Logical Thinking and good in sighting and analytical skills Prior telecom experience mandatory Must have technical / professional qualifications Graduate in any field Data analytics and process improvements Excel and Presentation skills

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