Job Description

Role Profile

• In this role, you\'ll be joining our Corporate Technology within Reliability Engineering & Enablement (REE), Corporate Technology (CT) as a Manager, Application Reliability Engineer. This team serves as a link between Corporate Technology and LSEG central engineering, operations and compliance teams with the key focus of enabling our CT DevOps teams to bring new software or new features to production as quickly as possible.

ARE do this by:

• Ensuring all central requirements and changes are supported via aligned REE squads. Using our REE squads, the team will either directly implement the technical change required or lead CT coordinated efforts where there are multiple capability dependencies.
• Ensuring accurate tooling standards are being followed as well as automation of operational tasks.
• Supporting CT Compliance, Security Controls and Risk Management.
• Ensuring an acceptable level of IT operations performance and error risk in line with service level agreements (SLAs)
• Continuously review operating metrics and data to find opportunities to improve.

Tech Profile/Crucial Skills

• Reliability Engineering experience.
• Onprem to Cloud migration
• System design concepts with HLD, LLD models.
• RCA(Risk control assessment)
• Leading Environment Refresh activities across systems.

Preferred Skills and Experience

• Hands-On experience of working application support, Environmental refresh.
• Leading incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls.
• Strong solving skills on these platforms
• Knowledge and understanding of financial markets are desirable.
• Ability to work independently in a matrix environment
• Effective communication in English with all levels of staff, both orally and written.
• Ability to handle own work and multitask to meet timelines without losing sight of priorities under minimum supervision.
• Highly motivated, self-directed individual with a positive approach to work.
• Customer and service focused, with determination to meet their needs and expectations.
• Be driven and committed to the goals and objectives of the team and organization.

• demonstrated ability as Technical Support Engineer,
• 10 years of experience as L2 Application Support
• 5-7 years of experience as DevOps/SRE
• Ability to provide Production support: 08-17 GMT (available on call for critical issue)
• Second line point of escalation in event of a major incident

Education and Professional Skills

• Professional qualification or equivalent.
• BS/MS degree in Computer Science, Software Engineering or STEM degree (Desirable)
• Relevant DevOps certifications will be helpful.
• Agile related certifications preferable
• Strong people management capability
• Deep technical understanding of development and systems / platform engineering
• Customer centricity
• Strategic ability to define technical direction in the portfolio of products including technical strategies and plans and execution plans.

Detailed Responsibilities

• Manage ARE Teams and coordinate the efforts with Capability Squads, chapters.
• Must harmonise with global teams in time zones spanning UK, US, APAC areas.
• Need to work closely with Cross capability and Program team in aligning the current state for RCA and Environment refresh and driving continuous improvement in improving our current estate across Corporate Technology.
• Engage in and improve the whole lifecycle of services from inception and design, through to deployment, operation, and refinement.
• Support services before they launch through activities such as system design consulting, developing software platforms and frameworks, capacity analysis and launch reviews.
• Maintain services once they are live by measuring and monitoring availability, latency, and overall system health.
• Scale systems sustainably through mechanisms like automation and evolve systems by implementing changes that improve reliability and velocity.
• Collaborate with Security and Infrastructure teams to ensure the patching are up to date.
• Co-ordinate and work with DevOps Capability team to perform the Disaster recovery for the applications.
• Participate in Project related activities to meet operational needs.
• To ensure knowledge Articles of all supported systems is continually updated.
• To provide a high level of customer service along side multi tasking
• To follow and adhere to established Incident Management, Change request and Problem Management procedures.
• Leads the work efforts of individual contributors with responsibility for mentor and performance management as well as career development planning.
• Leads IT process improvement efforts and participates in team development activities.
• Handles partner relationships, expectations, and facilitates open communication channels.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants\' and employees\' religious practices and beliefs, as well as mental health or physical disability needs.Please take a moment to read this carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, .If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

London Stock Exchange Group