Job Description

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India\'s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly \'Digital India\' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Regional Collection Manager - Non Mobility

Job Level/ Designation

M1

Function / Department

Enterprise

Location

Chennai

Job Purpose

To manage the overall cash flows of retail active base along with promotion of direct modes of payments ensuring collections at minimal cost & controlling the forward flows which will otherwise adversely impact the bad debts provision for the branch.

Key Result Areas/Accountabilities

Impact on business

The role holder is responsible for ensuring right allocation strategy for field collections with adequate strength keeping in mind the average strike rate for payment follow-up & the geographical market spread. Retaining the revenue base & restricting the flow forwards needs to be managed thoroughly. Different follow-up strategy to be designed as per customer segmentation & better coordination with tele-calling team is essential. Promotion of cost effective modes of payment has to be driven conscientiously along with driving other projects assigned for process or performance enhancement.

Customer suppliers & third parties

The role holder has to constantly be in touch with the customers understanding their concerns if any in terms of bill disputes, bill & any other specific requirements of the customers for processing the payments. He needs to coordinate with cross functional teams for understanding the terms agreed with the customers at the time of acquisition & jointly addressing customer queries pertaining to service or commitment issue.

Leadership & team work

The incumbent would be responsible for entire operations pertaining to agency management at the branch. The role holder would set goals and targets for the collection agencies, in consultation with the Zonal Collection Head, and will monitor the performance of the team on a regular basis. The incumbent would need to establish and maintain relationships with peers at the branch from Customer Service, Finance, Postpaid Sales & Activation department.

Innovation & Change

The incumbent would need to innovate and bring appropriate changes depending on market realities and demands. He would be required to analyze and provide solutions to the team on various matters pertaining to customer queries and customer engagement at branch

The role requires in-depth knowledge of Collections preferably in a telecom organization handling premium segment. He should have experience of negotiating with large customers for and managing timely cash flows.

Communication

The role holder is responsible for all customer communication for the individual group pertaining to billing & collections. Internally, (S)he would also communicate targets and plans to the team working for him.

Financial

• Over all Branch Cash collection Target

• Bad Debt Provision

• Branch Churn

• Go Green + Direct Debit Promotion

• Reduction of BNR & PNU

• Overall Branch active cycle efficiency against the allocation

Non - Financial

• Aging & Unpaid Review, Escalations & Resolution within TAT

• Interdepartmental coordination & query resolution within TAT

• Review of Daily Activation, escalations & necessary actions.

• Agency Development, management, Support & Training

Core Competencies, Knowledge, Experience

• Cash flow to be maintained as per defined target by not impacting customer experience

• Ensure churn reduction by proactive approach

• To maintain bad debts and cost with optimum level as per defined target
• Knowledge of Collections. Also, knowledgeable on account reconciliation and the Telecom industry in general.
• Strategic and operational capabilities

Must have technical / professional qualifications

• Essential : Graduation - Regular
• Desired : post - graduation in business management/MBA
• work ex: 1 - 4 years
• Experience in the retail/ sales industry
• People management skills

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Vodafone Idea