Job Description

DESCRIPTION

The Quality Services (QS) organization provides testing support for Devices, Retail, and AWS products. The primary objective of the QS organization is to provide manual testing support, which includes regression and new feature/product testing. As Manager, Quality Services you will manage a team of quality service associates. You will be first point of contact to plan and manage test execution for a set of components / product and responsible for timely delivery. You will monitor daily floor operations, create execution reports, and communicate to stakeholders on regular basis. You will review associates\' performance on regular intervals and ensure productivity & quality targets are met. You will also be responsible for performance management of all the reporting associates.

Key job responsibilities
Manage a team (~ 15+ team members), allocate tasks to team members, and manage test execution delivery based on schedule or SLAs
Engage with stakeholders (Quality Assurance teams) to seek inputs on task planning and delivery schedules and communicate with clear status reports and documentation
Unblock team for any challenges faced which require collaboration with multiple teams (peer teams, HR, IT, admin etc.)
Raise / handle escalations, perform root cause analysis and implement corrective actions
Collect, track and present project metrics (in terms of quality of deliverables / team effectiveness) and take required corrective actions
Identify process inefficiencies, make recommendations and influence stakeholders in fixing those
Connect with team members through regular sync ups like 1-1 and provide performance feedback to direct reports
Guide and mentor team members in their career progression
Participate in hiring and onboard new team members

BASIC QUALIFICATIONS

• 2+ years of people management experience.
• Experience interpreting data to make business recommendations

A graduate in any field of study. Quantitative fields such as science and engineering preferred but not mandatory.
Minimum of 5 years of relevant experience with at-least 1 to 2 years in people management role directly managing team members.
High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential.
Experience being the point of contact with stakeholders and managing project delivery.

PREFERRED QUALIFICATIONS

Strong verbal and written communication skills.
Strong attention to detail and organizational skills.
Strong judgment and instincts and able to prioritize in complex, fast-paced environment.
Good people manager who can manage and motivate direct reports and get the best out of them.

Amazon