Job Description

Lead Product Consultant

Qualification :


Science / Engineering graduate Responsibility :

Pre Sales :

• Participate in the pre sales stage (eg preparation of marketing materials and collaterals, client calls, demos) proposals and business development activities to ensure technical feasibility.
• Create solutions based on the customer needs and review estimates to prepare for RFIs and RFPs.
• Seek opportunities in mining the relationship to provide lasting value to the customer and share the same with the account team.

Product Consulting :

• Work with the client technical team, understand the eco system.
• Analyze customer requirements, challenges from an IT and business process perspective by interacting with the customer architects / SMEs and reviewing documentation.
• Provide recommendations (eg product implementation, platform identification, architecture suitability, gap analysis, customization/bolt on development and integration, product maintenance) to address the same.
• Create the solution architecture.
• Present the benefits of the solution.
• Lead Proof of Concept for the business problem.
• Provide inputs on technical robustness and scalability of the product to the LPC.

Project Management :

• Interact with customers to identify customer expectations and ensure all customer issues are resolved appropriately.
• Prepare estimation guidelines.
• Review estimates and impact analysis, etcas prepared by the Senior Product Specialist.
• Understand the complexity of the projects, identify and involve the right mix of resources.
• Identify the tracks / modules and allocate the same to Senior Product Specialists.
• Identify the various stakeholders.
• Identify the dependencies and manage the same.
• Oversee offshoreonsite coordination to ensure transition of information (handshake) and query resolution related to project execution and report updates.
• Prepare and track project plan.
• Perform key project management activities like planning, work allocation and tracking, endtoenddelivery, daytoday interaction with onsite, status reporting, performance reporting, quality assurance activities, etc.
• Maintain documentation (eg defect prevention checklist, metrics etc).
• Collate status report and present the same to the customer.
• Work with the various track leads to ensure delivery.
• discuss and resolve feasibility issues with the customer.
• Coordinate with the SQAG (quality team) to meet project/process compliance.
• Review outofscope requirements with respect to development and client as brought up through internal project review sessions.
• Review all change requests to ensure that processes are adhered to.
• Identify the impact of the same.
• Share and negotiate with the customer on effort, timelines and cost.
• Review billing data and raise invoices.

Design and Implementation :

• Provide guidance to the team from a product perspective and suggest solutions.
• Participate and provide inputs in design and architecture reviews.
• Identify issues & drive them to closure.
• Handle delivery with minimum escalations.
• Review all deliverables as per the delivery checklist.
• Conduct demos for customers as and when required.

Innovation :

• Identify best practices, share and ensure adoption of best practices (eg architectural artifacts, interface, tools etc) by the team.
• Collate, centralize & institutionalize all solution enablers developed by individual projects.

Capability Building :

• Prepare summary & detailed case study for the project.

Knowledge Management :

• Follow up with team members to ensure updation of all relevant documents in Knowledge Management post completion of each project/module.

People Management :

• Analyze team's capabilities (SWOT) and allocate work efficiently.
• Resolve conflicts within team members.
• Support team building activities, Provide administrative support.
• Provide inputs on goal setting and performance appraisals of team.
• Identify skill gaps and training needs required.
• Provide input into the learning and career plans for team members.
• Identify training needs of team members and provide coaching support to them.
• Mentor team.
• Nominate team for awards.
• Conduct training through academy and induction of new team members.
Must Have Skills


• Any LIMS