Job Description

About MoEngage:

MoEngage is an insights-led customer engagement platform, trusted by 1,200+ global consumer brands. As a Great Place to Work Company we are a young, fast-paced and intelligent customer engagement platform that fosters a culture of innovation, ownership, freedom, and fun while building future-ready technology products. Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyzes billions of data points generated by customers and their devices in order to predict their behavior and engage them at every touchpoint throughout their lifecycle with personalized communication. In just eight years since our inception, we earned the chance to work with leading Fortune 500 brands such as Deutsche Telekom, Samsung, Ally Financial, Vodafone, and McAfee along with internet-first brands such as Flipkart, Ola, OYO, Bigbasket, and Sharechat, with a global presence that encompasses 35 countries. We currently have offices in San Francisco, Boston, London, Dubai, Ho Chi Minh city, Bangkok, Kuala Lumpur, Singapore, Sydney, Vietnam, Berlin, Jakarta, and Bengaluru. The care we give to our customers is quite high! Our achievement of top service and support ratings in Gartner\'s Magic Quadrant, Gartner Peer Insights, and G2 Summer Reports is a testament to that. Another commendable quality is our people-centric culture, as we have recently been included in Battery Ventures\' top 25 private cloud computing companies. As recognized by the DivHERsity Awards, we are one of the top 20 diversity companies in the world, while the Economics Times names us as one of the Top Organizations for Women.

Are you the right person?

Will you be able to thrive in a fast-paced environment where innovation, speed, and customer-centric thinking are the norm? Is it your passion to uncover opportunities others are unaware of and to champion them? Do you crave ownership and a chance to be a part of something that matters? If so, this may be a worthwhile opportunity for you!

What will you be doing?

• MoEngage Product Analytics team cut across multiple verticals and help
  • Customer Success teams to present a data driven picture to their Key Accounts
  • Product team to track and monitor KPIs and diagnose based on data,
  • Product team to validate product needs based on internal data signals
  • Marketing team and Product team to understand end user interactions and insights across multiple Georaphies, verticals etc.
• Work with Product leadership to identify and strategize Product opportunities
• Envision and direct the data warehouse & BI suite design to serve analytics needs across the org - Create, Manage reporting for the organization across different parts of Product lifecycle
• Advise Customer Success & Sales leadership on Business opportunities and churn risks
• Champion Data backed decision making across the org
• Be the point person within the org for product & customer insights and data recommendations
• Drive operational excellence within the team

Skills and requirements:

• Proven working experience in areas of Data/Business/Product Analytics (6+ years)
• Experience setting up Data Pipelines & Automation for BI purposes
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• 1+ years of experience in managing an Analytics team
• Experience in SaaS industry is a plus
• Experience with Superset is a plus
• Strong working knowledge of Sheets/Excel, SQLis a must
• Hands on experience in Tableau (or similar BI tools), AWS, Python/R
• Working knowledge of statistical techniques is preferred

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology. Tech @MoEngage | Scale @MoEngage | Life @MoEngage
We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.