Manager Prepaid Process & Delivery
Year Mumbai, Maharashtra, India
Job Description
Job Req ID: 40358
Location: Mumbai, IN
Function: Other
About:
Role
Manager - Prepaid Process & Delivery
Job Level/ Designation
M1
Function / Department
Customer Service
Location
Mumbai, Corporate
Job Purpose / Brief
Responsible for DKYC/ EKYC Prepaid Activation
Ensure proper customer on-boarding experience along with Activation tat and quality in place. End to end close loop of Operation issues.
/Accountabilities
Responsible for a seamless customer on-boarding in Prepaid through DKYC/ EKYC.
- Ensure proper Customer on-boarding experience and meet minimum standards on Activations TAT.
- Manage operation for timely and error free Activation Journey & ensure seamless customer on-boarding - Prepaid acquisitions & compliance as per audit findings.
- Timely response to specific issues for resolution in co-ordination with IT.
- Build development in App journey to enhance trade experience & seamless experience for customers.
- Publishing the internal prepaid reports on a regular interval (as per process).
- Timely closure of observation shared by RA team.
- Improve TNPS and NPS for Prepaid journeys by: Ensure Support to Filed SnD and Retail teams on IT and NW related issues.
Core Competencies, Knowledge, Experience
- Knowledge of Prepaid processes and surround systems
- Worked on Excel/ Access and BI/ SAS is preferable
Must have technical / professional qualifications
Graduate/Post Graduate/ MBA
Years of Experience
3 years plus experience in various customer service roles
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Job Detail
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Job IdJD3019800
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear