Manager Prepaid Process & Delivery
Year Mumbai, Maharashtra, India
Job Description
Job Req ID: 40358
Location: Mumbai, IN
Function: Other
About:
Role
Manager - Prepaid Process & Delivery
Job Level/ Designation
M1
Function / Department
Customer Service
Location
Mumbai, Corporate
Job Purpose / Brief
Responsible for DKYC/ EKYC Prepaid Activation
Ensure proper customer on-boarding experience along with Activation tat and quality in place. End to end close loop of Operation issues.
/Accountabilities
Responsible for a seamless customer on-boarding in Prepaid through DKYC/ EKYC.
- Ensure proper Customer on-boarding experience and meet minimum standards on Activations TAT.
- Manage operation for timely and error free Activation Journey & ensure seamless customer on-boarding \xe2\x80\x93 Prepaid acquisitions & compliance as per audit findings.
- Timely response to specific issues for resolution in co-ordination with IT.
- Build development in App journey to enhance trade experience & seamless experience for customers.
- Publishing the internal prepaid reports on a regular interval (as per process).
- Timely closure of observation shared by RA team.
- Improve TNPS and NPS for Prepaid journeys by: Ensure Support to Filed SnD and Retail teams on IT and NW related issues.
Core Competencies, Knowledge, Experience
- Knowledge of Prepaid processes and surround systems
- Worked on Excel/ Access and BI/ SAS is preferable
Must have technical / professional qualifications
Graduate/Post Graduate/ MBA
Years of Experience
3 years plus experience in various customer service roles
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.
Related Jobs
Job Detail
-
Job IdJD3019800
-
IndustryNot mentioned
-
Total Positions1
-
Job Type:Full Time
-
Salary:Not mentioned
-
Employment StatusPermanent
-
Job LocationMumbai, Maharashtra, India
-
EducationNot mentioned
-
ExperienceYear